Team Member

Presents a neat, clean appearance

Greets each customer they encounter with a smile and a word of welcome or departure

Maintains a clean and safe environment for customers

Serves customers

Serves customers according to all company procedures and standards

Cooperation with peers

Works with fellow employees as part of a team, helps others when they need a hand

Demonstrates a positive and enthusiastic attitude

• With co-workers
• With management

Helps new employees

Helps new employees through training and orientation

Demonstrates patience and understanding

Demonstrates patience and understanding when training others

Keeps other employees informed

Keeps other employees informed about what he/she is doing

Attendance

• Personally reliable
• Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks
• Provides appropriate notice when unable to be at work
• Provides written notice for being late or absent as required
• Understands and uses approved time keeping system

Cooperation with Management

• Is open and receptive to requests
• Demonstrates flexibility and dependability
• Adjusts positively to requests for change from managers
• Accepts procedural changes positively and without loss of effectiveness
• Alerts management to station needs
• Anticipates problems and brings them to management’s attention

Initiative and Energy

• Takes action without being told
• Helps others when needed without being asked
• Is effective working on more than one task at a time
• Finishes tasks completely once begun
• Suggests ideas for solving problems, improving procedures, etc.