Team Member
Position Overview
Implementation of procedures, standards, and tactics to optimize restaurant sales, control costs, and provide a quality guest experience by adherence to quality, cleanliness, and service standards.
Essential Functions
Responsible for following brand standards, company rules and policies, and job responsibilities in positions as assigned by the supervisor. Team members are to strive to deliver a quality guest experience, deliver products that meet brand standards and recipes, maintain their stations in a clean and orderly manner, and assist other team members as needed.
Job Responsibilities
Crew members may be trained in multiple positions including front of house, back of house, guest service, or prep and production. Each position has different duties and responsibilities:
- Responsible for the preparation of certain food items.
- Responsible for greeting guests and taking their orders accurately in a friendly manner.
- Requires knowledge of the menu items and their ingredients and packaging, as well as familiarity with the step-by-step procedure for making various food and beverage products.
- Some positions require the preparation of food and beverage items, with responsibility for maintaining quality standards of the products prepared.
- Responsible for friendly and efficient customer service.
- Team members in cash handling positions will be responsible for accurate cash control.
- Responsible for delivering food and drink orders to guests and confirming accuracy of orders.
- Responsible for cleanliness in the dining room and other service areas accessed by guests.
- May also be responsible for cleanliness of various stations or food production or storage areas.
Education
Must meet age requirements. Some, but not all positions require a high school diploma or equivalent.