Team Member

PAY TRANSPARENCY:

• Earn between $12.75 and $13.25 plus digital tips!

About the role

Potbelly Sandwich Shop is seeking friendly and outgoing individuals to join our team. Our shops are known for their friendly atmosphere and high-quality sandwiches. As a Potbelly Associate, you'll be responsible for providing excellent customer service and ensuring a clean, inviting environment.

Responsibilities

• Work multiple stations (loading, dressing, shakes, cash, prep, front)
• Comply with health and safety standards
• Restock food line, chips, and cooler
• Prepare quality finished products efficiently
• If 18 or older, use of the automatic slicer to prep food items
• Clean tables, counters, floors, bathrooms, kitchen, and utensils; take out trash
• Operate cash register: handle, balance, and follow all cash handling procedures
• Effectively handle customer complaints/issues
• Takes delivery/catering/pickup orders over the phone
• Other duties as assigned

Requirements

• At least 16 years of age
• A friendly, customer-first mindset with the ability to thrive in a fast-paced, energetic environment
• Strong written and verbal communication skills
• Comfortable working in a bustling kitchen environment (knife skills are a big plus!)
• Can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
• A team player
• Able to stand/walk a minimum of 3 hours or as needed
• Able to lift up to 10 pounds frequently and up to 50 pounds occasionally

Qualifications

• Illinois Applicants - all IL employees are required to become food safety certified within 30 days of employment.

Skills

• Customer service skills
• Attention to detail
• Time management
• Physical stamina

Benefits

• Competitive pay
• Medical, Dental & Vision Insurance
• Domestic Partnership Benefits
• Paid Parental Leave
• FSA and HSA with Employer Contribution
• Commute Benefit Program
• Retail Savings 401(k) with company match
• Employee Assistance Program
• Paid Time Off
• Discount Program
• Flexible Work Schedule
• Career growth opportunities

Disclaimers

• Potbelly cannot make guarantees about tip earnings.
• All applicants will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state or local law.
• Potbelly may use artificial intelligence (AI)-assisted tools as part of its hiring and recruitment process. These tools may collect and analyze data including questionnaire and assessment responses, resume content, and professional profile information. AI-assisted tools are used for all position types. All final employment decisions are made by people.
• Application Deadline: Applications must be submitted by [7/30/2026] to be considered for this position. The posting may close earlier if a suitable candidate is selected before the deadline.