Team Member

PAY TRANSPARENCY:

• Earn between $17.25 and $17.75 plus digital tips!

About the role

Potbelly Sandwich Shop is seeking friendly and outgoing individuals to join our team. We are a nationwide chain with over 400 locations, known for our toasty sandwiches and exceptional customer service.

Responsibilities

• Work multiple stations (loading, dressing, shakes, cash, prep, front)
• Comply with health and safety standards for food, cleanliness, and safety
• Restock food line, chips, and cooler
• Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently
• If 18 or older, use of the automatic slicer to prep food items
• Clean tables, counters, floors, bathrooms, kitchen, and utensils; take out trash
• Operate cash register: handle, balance, and follow all cash handling procedures
• Effectively handle customer complaints/issues
• Takes delivery/catering/pickup orders over the phone
• Other duties as assigned

Requirements

To be eligible, applicants must be at least 16 years old, have a friendly, customer-first mindset, and be comfortable working in a fast-paced, energetic environment. Strong written and verbal communication skills are essential, along with the ability to manage potential allergens and lift up to 10 pounds frequently and up to 50 pounds occasionally.

Qualifications

Illinois applicants must become food safety certified within 30 days of employment.

Skills

Knife skills are a plus, but not required. Teamwork and adaptability are key.

Benefits

• Competitive pay
• Medical, Dental & Vision Insurance
• Domestic Partnership Benefits
• Paid Parental Leave
• FSA and HSA with Employer Contribution
• Commute Benefit Program
• Retail Savings 401(k) with company match
• Employee Assistance Program
• Paid Time Off
• Discount Program
• Flexible Work Schedule
• Career growth opportunities

Disclaimers

• We are committed to creating a welcoming and respectful environment where individuals are valued for their unique perspectives, backgrounds, and strengths.
• All employment decisions are based on qualifications, merit, and business need. We are an equal opportunity employer.
• We may use artificial intelligence (AI)-assisted tools as part of our hiring and recruitment process. These tools may collect and analyze data including questionnaire and assessment responses, resume content, and professional profile information. AI-assisted tools are used for all position types. Final employment decisions are made by people.
• If you have questions about how AI is used in connection with your application, or if you would like to request a reasonable accommodation related to the use of AI in the hiring process, please contact HumanResources1@potbelly.com.

Application Deadline: [8/24/2026]