Team Member

Responsibilities

• Deliver friendly customer service, help customers shop the store, and find what they’re looking for.
• Ensure all customers receive a fast and friendly checkout experience.
• Complete truck unloading and merchandise duties throughout the store, maintaining store recovery standards to deliver brand promises.
• Help customers locate products and provide solutions.
• Execute cash handling to standards during checkout.
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with omni‑channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking, and planogram (POG) processes.
• Complete merchandise recovery and maintenance, including the merchandise return/go‑back process and general store recovery to ensure a well‑merchandised, in‑stock store.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and company policies to ensure compliance with applicable laws and requirements.
• Interact with others in an accepting and respectful manner; remain positive in difficult situations; promote the organization’s vision and values; serve as a role model for team members.
• Cross‑trained in custom framing selling and production.
• Other duties as assigned.

Requirements

• Retail and/or customer service experience preferred.
• Preferred knowledge, skills, and abilities related to store operations, customer engagement, and cash handling.

Physical Requirements

• Ability to remain standing for long periods of time.
• Ability to move throughout the store, including regular bending, lifting, carrying, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
• Work environment includes climate‑controlled public areas, non‑climate‑controlled stock rooms, occasional outdoor tasks (e.g., retrieving shopping carts, unloading trucks), and a frame shop with glass cutter and heat press.
• Work hours may include nights, weekends, and early mornings.

Benefits

• 401(k) with employer match (eligible positions).
• Employee Assistance Program.
• Medical, dental, and vision coverage.
• Telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Various voluntary insurance options.
• Employee discounts and access to partner discount programs.