Team Member

What You’ll Do

• Welcome every guest with a friendly, energetic attitude
• Operate the POS system; handle cash and credit transactions accurately
• Explain park rules, safety guidelines, and attraction instructions clearly
• Demonstrate how to slide properly and assist guests through attractions
• Actively monitor attractions and respond quickly to any unsafe behavior or incidents
• Promote memberships, add-ons, and special offers to enhance the guest experience
• Prepare and serve food and beverages according to food safety and sanitation standards (in café)
• Support birthday parties and events — setup, food service, attraction guidance, and cleanup (as event host)
• Restock supplies, clean assigned areas, and keep guest spaces organized throughout the shift
• Communicate with teammates and leads to keep operations running smoothly during busy times
• Participate in ongoing safety training and follow all company and regulatory standards

What We’re Looking For

• Strong communication and interpersonal skills; friendly and professional with all guests
• Reliable, responsible, and able to stay alert in a fast-paced environment
• Comfortable handling basic transactions and learning new systems (POS, waivers, etc.)
• Flexible availability including evenings, weekends, and holidays
• Reliable transportation to and from work
• Ability to enforce rules while staying approachable and positive

Core Competencies

• Guest Focus — Friendly, helpful, and respectful service to every guest, every shift
• Teamwork — Works well with others, supports teammates, and communicates effectively
• Accountability — Arrives on time, follows policies, and takes responsibility for tasks
• Adaptability — Stays calm and effective in a fast-paced, changing environment
• Safety Awareness — Follows rules and procedures to keep guests and team members safe
• Communication — Clearly explains rules, directions, and information to guests and teammates

Physical Requirements

• Ability to stand and remain active on your feet for extended periods (up to 6–8 hours per shift)
• Ability to walk, climb stairs, bend, stoop, reach, and stretch while supervising attractions and assisting guests
• Ability to lift and carry up to 25 lbs. (restocking supplies, moving equipment, assisting with party/event setups)
• Ability to respond quickly in emergency situations, including moving rapidly across attractions
• Comfortable working in a loud, fast-paced environment with flashing lights and high guest activity
• Ability to communicate clearly with guests and team members in a noisy environment