Team Member
Position Summary
We’re looking for enthusiastic and reliable team members to join us at Slick City Action Park! As part of our crew, you’ll help keep the park running smoothly, welcome guests with energy, and create safe, unforgettable experiences. If you’re outgoing, love working with people, and thrive in a fast-paced, fun environment, we want you on our team!
Key Responsibilities
Welcome guests with a friendly energetic attitude; provide friendly service, and guide them through menu options (cafe).
Be approachable, friendly, and attentive while maintaining authority. Answer guest questions and assist when needed.
Communicate menu details clearly, answer guest questions, and promote add-ons, combos, or specials to enhance the guest experience.
Accurately take orders, operate the POS system, handle payments, and issue pagers or receipts as needed.
Prepare and serve food and beverages according to established standards. Follow all food safety and sanitation guidelines.
Ensure timely and accurate delivery of prepared items to guests; call orders or manage the pager system efficiently.
Restock supplies and inventory as needed. Maintain a clean, organized café area, including counters, equipment, and guest seating.
Actively monitor slides, courts, and attractions to ensure all guests are safe and following park rules. Respond quickly and calmly to unsafe behavior or injuries. Follow proper reporting and first-response procedures.
Inspect assigned attractions each shift, report hazards, and keep areas clean and organized for guest use.
Communicate with fellow monitors and leads during busy times or incidents to keep operations smooth.
Participate in ongoing safety training and follow all company and regulatory safety standards.
Sell park passes, memberships, and other products at the register. Accurately process payments and issue wristbands and City Socks.
Operate the point-of-sale system efficiently, handle cash and credit transactions accurately, and follow proper cash-handling procedures.
Answer guest questions, provide basic directions throughout the park, and explain park rules and safety guidelines.
Give clear demonstrations on how to slide and provide simple instructions to ensure guests have a safe and fun experience.
Promote memberships, special offers, and park events to enhance guest value and maximize revenue while ensuring an outstanding guest experience.
Qualifications
High school diploma or equivalent (some college a plus).
Strong communication and interpersonal skills; able to enforce rules while staying friendly and professional.
Reliable, responsible, and able to stay alert in a fast-paced environment.
Comfortable handling basic transactions and using point-of-sale (POS) systems.
Able to work flexible hours, including evenings, weekends, and holidays.
Must successfully complete a background check.
Core Competencies
Guest Focus: Models guest-first behavior, delivers excellent service, anticipates needs, and ensures positive experiences on every shift.
Team Leadership: Supports the GM by guiding, motivating, and coaching team members. Recognizes achievement and helps develop future leaders.
Accountability: Takes ownership of shift-level performance, including safety, service, and compliance with company standards.
Adaptability: Responds effectively to changes in operations, staffing, or guest needs, maintaining a positive and solution-focused approach.
Safety & Compliance: Enforces safety protocols and food safety guidelines, ensuring team members follow all rules and regulations.
Communication: Communicates clearly and professionally with guests, team members, and leadership to maintain alignment and smooth daily operations.
Physical Requirements
Ability to stand and remain active on your feet for extended periods of time (up to 6–8 hours per shift).
Ability to walk, climb stairs, bend, stoop, reach, and stretch while supervising attractions and assisting guests.
Ability to lift and carry up to 25 lbs. (e.g., restocking supplies, moving equipment, assisting with party/event setups).
Ability to respond quickly in emergency situations, including moving rapidly across attractions.
Comfortable working in a loud, fast-paced environment with flashing lights and high guest activity.
Ability to communicate clearly with guests and team members in a noisy environment.
About Slick City Action Park
Slick City Action Park is the world’s first and only indoor slide and action sports park designed for all ages. We’re redefining family entertainment by combining massive slides, sport courts, and thrilling attractions into one high-energy destination. With locations expanding nationwide, Slick City is built on innovation, inclusivity, and creating safe, adrenaline-filled fun for every guest. Join our dynamic team, where unforgettable experiences are made every day. Guided by our core values—Delight the Customer, Be Pioneers, Be Hungry, and Be Bold—we deliver thrilling memories while pushing the limits of creativity and fun.
Job Types
Full-time, Part-time
Pay
$12.00 – $15.00 per hour
Expected hours
10 – 30 per week
Benefits
Employee discount
Flexible schedule to support work–life balance
Discounts on admissions, food and retail
Opportunities to grow with Slick City through training and career advancement
Work Location
In person