Team Member

About the role

Goodwill Greater Milwaukee and Chicago is a people-driven organization. As the largest Goodwill in the world, we are nearly 6,000 employees strong and growing. You want more from your work; you want a sense of fulfillment. You want a career with opportunities, not just a job. You want Goodwill, where the power of work and exceptional customer service can transform your life and the lives of others.

What you'll do

We have multiple roles available across our production, donation, sales, and cashier teams. Depending on your placement, your responsibilities will include:

• Production Associates: Price donations that are then sold on the sales floor. Achieve pricing goals and strategically price donations according to guidelines to maximize mission funding. Maintain efficient flow of donations to ensure a smooth customer service experience on the sales floor.
• Donation Attendants: Greet and thank donors while carefully accepting their donations. Help keep the production area organized by sorting donations as they come in. Deliver excellent customer service to donors and team members.
• Sales Floor Associates: Organize the sales floor to make it easy for customers to find what they're looking for. Serve as ambassadors by providing outstanding customer service and answering questions about Goodwill and our donations. Help customers navigate the store and ensure a pleasant shopping experience.
• Cashiers: Build relationships with customers, accurately ring up sales transactions, and let customers know how their purchases are helping someone get a job. Ensure every customer leaves with a positive impression.

Requirements

• One year of customer service, retail, or production experience is preferred.
• Must be able to stand, bend, and reach for the duration of your shift while maintaining a customer service mindset.
• Donation Attendants must be able to lift, push, and pull a minimum of 50 pounds and maintain customer service standards when interacting with donors.

Pay

Starting rate at $15.00 per hour. Compensation decisions consider education, experience, internal equity, market demands and other qualifying criteria. Certain roles are eligible to participate in an incentive plan.

Benefits

• Flexible scheduling
• No extended hours for the holiday season
• Career growth opportunities through specialized training and development, including customer service training
• 20% store discount on purchases
• Early access to your wages
• Employee Referral Program — earn $250 or more per referral (after referred friend completes probationary period)
• Competitive benefit program that may include medical, dental, vision, short and long-term disability, life insurance, retirement plan, paid time off (PTO) and more (varies by full/part time, contract, temporary, or other categories)