Team Member

About the Role

The Team Member plays a key role in creating an exceptional guest experience by delivering friendly, knowledgeable, and efficient service throughout the theater. This position supports all areas of theater operations, including guest service, concessions, auditorium and facility cleanliness, and food preparation.

Responsibilities

• Greet and educate guests about concession items, movies, rating systems, and theater directions so guests feel welcomed and well informed about the products.
• Provide outstanding customer service by consistently going above and beyond to ensure all guests enjoy their experience.
• Identify and recommend additional concession and seating options to enhance the overall movie entertainment experience for guests.
• Promote the rewards program to every guest to enhance their experience.
• Accurately process and disburse cash and credit card transactions to ensure quick and efficient payment processing.
• Monitor theater environment and enforce the Code of Conduct so guests enjoy a relaxing, safe, and enjoyable entertainment experience.
• Monitor and maintain food and beverage quality to ensure guests are served quality products.
• Utilize and maintain kitchen equipment such as pizza ovens and fryers while following proper safety measures.
• Monitor and maintain restrooms, lobby, and theaters to ensure a comfortable and clean experience for all patrons.
• Other duties as assigned.

Requirements

• Basic computer skills.

Performance Expectations

• Consistently delivers friendly, knowledgeable, and efficient service that creates an exceptional guest experience.
• Performs assigned duties accurately, safely, and in accordance with established policies, procedures, and quality standards.
• Maintains accurate cash handling and point-of-sale transactions with minimal discrepancies.
• Demonstrates teamwork by communicating effectively, supporting coworkers, and contributing to a positive work environment.
• Maintains clean, organized, and guest-ready facilities, including concessions, auditoriums, restrooms, and lobby areas.
• Actively promotes products, rewards programs, and current promotions to enhance the guest experience and support theater performance goals.
• Demonstrates reliability through punctuality, professionalism, and consistent adherence to attendance, appearance, and safety expectations.

Physical Demands

• Regularly required to stand, walk, use hands to finger, handle, or feel, and talk or hear.
• Frequently required to reach with hands and arms, stoop, kneel, crouch, or crawl.
• Occasionally required to sit and climb or balance.
• Must frequently lift and/or move up to 50 pounds.
• Specific vision abilities required include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The noise level in the work environment is usually very loud.

Competencies

• Guest Focus – Delivers friendly, courteous, and knowledgeable service to every guest. Anticipates guest needs, resolves concerns professionally, and promotes products and services that enhance the experience.
• Teamwork – Works collaboratively with team members and leaders, communicates respectfully, supports others during busy periods, and contributes to a positive, inclusive work environment.
• Accountability – Follows company policies, safety standards, and operating procedures. Completes assigned responsibilities accurately, maintains cash handling and food safety standards, and takes ownership of work.
• Adaptability – Adjusts quickly to changing priorities, varying guest volumes, and operational needs. Remains positive and effective in a fast-paced environment.
• Initiative – Demonstrates a strong work ethic by staying productive, identifying opportunities to help, taking on additional responsibilities when appropriate, and seeking opportunities to learn and grow.
• Professionalism – Demonstrates reliability through consistent attendance, punctuality, and preparedness for work. Follows dress code standards, represents the brand positively, and conducts themselves with integrity and respect toward guests and fellow team members.

Benefits

• 401(k) matching
• Employee discounts