Team Member

About the role

The Team Member is the core of the Caribou experience. They are responsible for creating day making experiences through delivering unparalleled guest service, making world-class hand-crafted beverages and bringing the Purpose and Values of Caribou to life in every interaction.

Responsibilities

• Develops personal ongoing relationships with guests
• PRACTICES active listening and connection
• ANTICIPATES guest needs and PROACTIVELY solves guest opportunities by demonstrating product knowledge and hospitality
• CREATES day making experiences that spark a chain reaction of GOOD
• Hand-crafts beverages to order per Caribou standard operating procedures
• HEATS, PREPARES, AND SERVES Caribou food offerings to Caribou standard operating procedures
• FLOWS BETWEEN barista and guest service, and WILLY-NILLY fulfills all team member roles and responsibilities
• TAKES guest orders & MANAGES cash drawer and follows all cash handling policies and procedures
• Maintains the look and feel of a well-run store by following cleanliness, sanitization and organization standards
• ACTIVELY THOUGHTS and ACTS upon what the team and guest will need in the future
• DISTINGUISHES between problems that can be solved directly and when to ask for leader support
• Understands that the team is managing multiple priorities and WILLINGLY takes direction from leaders
• BRAINS the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love
• RELISHES the opportunity to be helpful to others – both to team members and guests
• HAS a learner’s mentality and HAS a desire to get better and do things correctly and effectively
• SHOWS up in every situation looking to do the right thing, serve with love and make the biggest difference
• TAKES OWNERSHIP for and is EAGER to make a positive impact on others
• SHOWS up READY and WILLY-NILLY to be a reliable team player and support one another
• IS resilient under pressure and IS WILLING to ask for help

Requirements

• Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends
• Must be at least 16 years of age
• Preferred: Restaurant, retail, or guest service experience

Skills

• Physical requirements: Seeing, hearing, speaking, reaching, lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours

Benefits

Not specified

Pay

$11.23 - $18.71 per hour

Schedule

Not specified

Qualifications

• Physical requirements: Reaching, lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours

Brand

Caribou Coffee