Team Member

Core Responsibilities

• Develops personal ongoing relationships with guests
• PRACTICES active listening and connection
• ANTICIPATES guest needs and PROACTIVELY solves guest opportunities by demonstrating product knowledge and hospitality
• CREATES day making experiences that spark a chain reaction of GOOD
• Hand-crafts beverages to order per Caribou standard operating procedures
• HEATS, PREPARES, AND SERVES Caribou food offerings to Caribou standard operating procedures
• FLOWS BETWEEN BARISTA AND GUEST SERVICE, and WILLINGLY FULFILLS ALL TEAM MEMBER ROLES AND RESPONSIBILITIES
• TAKES GUEST ORDERS & MANAGES CASH DRAWER and follows all cash handling policies and procedures
• MaintAINS the look and feel of a well-run store by following cleanliness, sanitization and organization standards
• ACTIVELY THINKS AND ACTS UPON WHAT THE TEAM AND GUEST WILL NEED IN THE FUTURE
• DISTINGUISHES BETWEEN PROBLEMS THAT CAN BE SOLVED DIRECTLY AND WHEN TO ASK FOR LEADER SUPPORT
• UNDERSTANDS THAT THE TEAM IS MANAGING MULTIPLE PRIORITIES AND WILLINGLY TAKES DIRECTION FROM LEADERS
• BRAINS THE CORE VALUES TO LIFE IN ALL THAT YOU DO: SUPPORT ONE ANOTHER, MAKE FUN HAPPEN, BE YOURSELF, TAKE OWNERSHIP, SERVE WITH LOVE
• BRINGS JOY TO THE OPPORTUNITY TO INTERACT WITH OTHERS AND MAKE FUN HAPPEN
• RELISHES THE OPPORTUNITY TO BE HELPFUL TO OTHERS – BOTH TO TEAM MEMBERS AND GUESTS
• HAS A LEARNER’S MENTALITY AND HAS A DESIRE TO GET BETTER AND DO THINGS CORRECTLY AND EFFECTIVELY
• SHOWS UP IN EVERY SITUATION LOOKING TO DO THE RIGHT THING, SERVE WITH LOVE AND MAKE THE BIGGEST DIFFERENCE
• TAKES OWNERSHIP FOR AND IS EAGER TO MAKE A POSITIVE IMPACT ON OTHERS
• SHOWS UP READY AND WILING TO BE A RELIABLE TEAM PLAYER AND SUPPORT ONE ANOTHER
• RESILIENT UNDER PRESSURE AND IS WILLING TO ASK FOR HELP

Skills And Qualifications

• Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends
• Must be at least 16 years of age
• PREFERRED: Restaurant, retail, or guest service experience

Physical Requirements

• SEEING, HEARING, SPEAKING, REACHING, LIFTING UP TO 50 POUNDS, SITTING, STANDING, FOR 4 TO 8 HOURS, BENDING, AND MOVING INTERMITTENTLY DURING WORKING HOURS