Team member

About the role

The Team Member is the core of the Caribou experience. They are responsible for creating day-making experiences through delivering unparalleled guest service, making world-class hand-crafted beverages, and bringing the Purpose and Values of Caribou to life in every interaction.

Responsibilities

• Develops personal ongoing relationships with guests
• PRACTICES active listening and connection
• ANTICIPATES guest needs and PROACTIVELY solves guest opportunities by demonstrating product knowledge and hospitality
• CREATES day-making experiences that SPARK a chain reaction of GOOD
• Hand-crafts beverages to order per Caribou standard operating procedures
• HEATS, PREPARES, AND SERVES Caribou food offerings to Caribou standard operating procedures
• FLOWS BETWEEN barista and guest service, and WILLYFULLY fulfills all team member roles and responsibilities
• TAKES guest orders & MANAGES cash drawer and follows all cash handling policies and procedures
• MaintAINS the look and feel of a well-run store by FOLLOWING cleanliness, sanitization and organization standards
• ACTIVELY THOUGHTS and ACTS upon what the team and guest will need in the future
• DISTINGUISHES between problems that can be solved directly and when to ASK for leader support
• Understands that the team is MANAGING multiple priorities and WILLINGLY takes direction from leaders
• BRAINS the CORE VALUES to life in all that you DO: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love
• BRINGS JOY to the opportunity to interact with others and MAKE FUN HAPPEN
• RELISHES the opportunity to BE HELPFUL to others – both to team members and guests
• HAS A LEARNER’S MENTALITY and HAS a DESIRE to GET BETTER and do things correctly and effectively
• SHOWS UP in every situation LOOKING to DO the RIGHT thing, SERVE WITH LOVE and MAKE THE BIGGEST DIFFERENCE
• TAKES OWNERSHIP for and IS EAGER to MAKE a POSITIVE IMPACT on others
• SHOWS UP READY and WILLYFULLY to be a RELIABLE team player and SUPPORT ONE ANOTHER
• RESILIENT UNDER PRESSURE and IS WILLING to ASK for help

Requirements

• Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends
• Must be at least 16 years of age
• Preferred: Restaurant, retail, or guest service experience

Qualifications

• Physical Requirements: SEEING, HEARING, SPEAKING, REACHING, LIFTING up to 50 pounds, SITTING, STANDING, for 4 to 8 hours, BENDING, and MOVING intermittently during working hours. These physical demands may be accomplished with or without reasonable accommodations.

Skills

• Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends
• Must be at least 16 years of age
• Preferred: Restaurant, retail, or guest service experience

Benefits

Not specified

Pay

Not specified

Schedule

Not specified