team member

About the role

The Team Member is the core of the Caribou experience. They are responsible for creating day-making experiences through delivering unparalleled guest service, making world-class hand-crafted beverages, and bringing the Purpose and Values of Caribou to life in every interaction.

Responsibilities

• Develops personal ongoing relationships with guests
• PRACTICES active listening and connection
• ANTICIPATES guest needs and PROACTIVELY solves guest opportunities by demonstrating product knowledge and hospitality
• CREATES day-making experiences that spark a chain reaction of GOOD
• Hand-crafts beverages to order per Caribou standard operating procedures
• HEATS, PREPARES, AND SERVES Caribou food offerings to Caribou standard operating procedures
• FLOWS BETWEEN barista and guest service, and WILLYNLY fulfills all team member roles and responsibilities
• TAKES guest orders & MANAGES cash drawer and follows all cash handling policies and procedures
• MaintAINS the look and feel of a well-run store by following cleanliness, sanitization and organization standards
• ACTIVELY THOUGHTS AND ACTS UPON what the team and guest will need in the future
• DISTINGUISHES between problems that can be solved directly and when to ask for leader support
• UNDERSTANDS that the team is managing multiple priorities and WILLINGLY takes direction from leaders
• BRAINS the CORE VALUES to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love
• RELISHES the opportunity to be helpful to others – both to team members and guests
• HAS A LEARNER’S MENTALITY and has a desire to get better and do things correctly and effectively
• SHOWS UP in every situation looking to do the right thing, serve with love and make the biggest difference
• TAKES OWNERSHIP for and is EAGER to make a positive impact on others
• SHOWS UP READY and WILLYNLY to be a reliable team player and SUPPORT ONE ANOTHER
• RESILIENT UNDER PRESSURE and is WILLING to ASK FOR HELP

Requirements

• Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends
• MUST BE AT LEAST 16 YEARS OF AGE
• PREFERRED: Restaurant, retail, or guest service experience

Skills

• Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends
• MUST BE AT LEAST 16 YEARS OF AGE
• PREFERRED: Restaurant, retail, or guest service experience

Benefits

Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on any characteristic protected by federal, state or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Pay

Compensation is commensurate with experience.

Schedule

Shifts vary, including early mornings, evenings, some holidays and/or weekends.

Contact

Address: 1225 S. Columbia Road, Grand Forks, North Dakota 58201