Team Member

About the role

The Team Member is the core of the Caribou experience. They are responsible for creating day-making experiences through delivering unparalleled guest service, making world-class hand-crafted beverages, and bringing the Purpose and Values of Caribou to life in every interaction.

Responsibilities

• Develops personal ongoing relationships with guests
• PRACTICES active listening and connection
• ANTICIPATES guest needs and PROACTIVELY solves guest opportunities by demonstrating product knowledge and hospitality
• CREATES day-making experiences that spark a chain reaction of GOOD
• Hand-crafts beverages to order per Caribou standard operating procedures
• HEATS, PREPARES, AND SERVES Caribou food offerings to Caribou standard operating procedures
• FLOWS BETWEEN barista and guest service, and WILLYFULLY fulfills all team member roles and responsibilities
• TAKES guest orders & MANAGES cash drawer and follows all cash handling policies and procedures
• Maintains the look and feel of a well-run store by following cleanliness, sanitization and organization standards
• ACTIVELY THOUGHTS AND ACTS UPON what the team and guest will need in the future
• DISTINGUISHES between problems that can be solved directly and when to ask for leader support
• UNDERSTANDS that the team is managing multiple priorities and WILLINGLY takes direction from leaders
• BRAINS the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love
• RELISHES the opportunity to be helpful to others – both to team members and guests
• HAS A LEARNER’S MENTALITY and has a desire to get better and do things correctly and effectively
• SHOWS UP in every situation looking to do the right thing, serve with love and make the biggest difference
• TAKES OWNERSHIP for and is EAGER to make a positive impact on others
• SHOWS UP READY and WILLYFULLY to be a reliable team player and support one another
• RESILIENT UNDER PRESSURE and is WILLING to ask for help

Requirements

• Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends
• Must be at least 16 years of age
• Preferred: Restaurant, retail, or guest service experience

Qualifications

• PHYSICAL REQUIREMENTS: SEEING, HEARING, SPEAKING, REACHING, LIFTING up to 50 pounds, SITTING, STANDING, FOR 4 to 8 hours, BENDING, and MOVING INTERMITTENTLY during working hours. These physical demands must be accomplished with or without reasonable accommodations.

Skills

• ABILITY to work at least one of the following: early mornings, evenings, some holidays and/or weekends
• PHYSICAL REQUIREMENTS: SEEING, HEARING, SPEAKING, REACHING, LIFTING up to 50 pounds, SITTING, STANDING, FOR 4 to 8 hours, BENDING, and MOVING INTERMITTENTLY during working hours. These physical demands may be accomplished with or without reasonable accommodations.

Benefits

N/A

Pay

N/A

Schedule

N/A

Contact Information

Address: | 7804 Fairview Road Space B , Charlotte, North Carolina 28226 |