Team Member

About the role

The Team Member is the core of the Caribou experience. They are responsible for creating day-making experiences through delivering unparalleled guest service, making world-class hand-crafted beverages, and bringing the Purpose and Values of Caribou to life in every interaction.

Responsibilities

• Develops personal ongoing relationships with guests
• PRACTICES active listening and connection
• ANTICIPATES guest needs and PROACTIVELY solves guest opportunities by demonstrating product knowledge and hospitality
• CREATES day-making experiences that spark a chain reaction of GOOD
• Hand-crafts beverages to order per Caribou standard operating procedures
• HEATS, PREPARES, AND SERVES Caribou food offerings to Caribou standard operating procedures
• FLOWS BETWEEN barista and guest service, and WILLYFULLY fulfills all team member roles and responsibilities
• TAKES guest orders & MANAGES cash drawer and follows all cash handling policies and procedures
• MaintAINS the look and feel of a well-run store by following cleanliness, sanitization and organization standards
• ACTIVELY THOUGHTS and ACTS upon what the team and guest will need in the future
• DISTINGUISHES between problems that can be solved directly and when to ask for leader support
• UNDERSTANDS that the team is managing multiple priorities and WILLINGLY takes direction from leaders
• BRAINS the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love
• RELISHES the opportunity to be helpful to others – both to team members and guests
• HAS A LEARNER’S MENTALITY and HAS A DESIRE to get better and do things correctly and effectively
• SHOWS UP in every situation looking to do the right thing, serve with love and make the biggest difference
• TAKES OWNERSHIP for and is EAGER to make a positive impact on others
• SHOWS UP READY and WILLYFULLY to be a reliable team player and SUPPORT ONE ANOTHER
• IS RESILIENT under pressure and IS WILLYFULLY to ask for help

Requirements

• Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends
• MUST BE AT LEAST 16 years of age
• PREFERRED: Restaurant, retail, or guest service experience

Skills

• Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends
• MUST BE AT LEAST 16 years of age
• PREFERRED: Restaurant, retail, or guest service experience

Benefits

Not specified

Pay

$11.23 - $18.71 per hour

Schedule

Not specified