Team Member (Assembler) - Austintown
Family Farm & Home · Youngstown, OH · 2 days ago
Customer ServiceFull-time
Essential Duties and Responsibilities
- Promote Family Farm and Home mission statement and family values.
- Executes daily operational goals and priorities assigned by store management.
- Utilizes Farm Hand to receive communication and tasks from corporate office and store management.
- Greets customers as they enter/exit the store. Interacts with store customers in a pleasant and positive manner.
- Solicits customers to sign up for Family Farm and Home Programs, i.e. Loyalty program, Extended Warranties, Add-on Initiative, Financing and Item of the Month.
- Approach and assist customers in store, on Family Farm and Home supported internet sites, as well as, processing special orders.
- Utilizes POS to checkout customers and follow all cash handling processes and procedures.
- Utilizes On the Go to complete POG’s and Mass layouts in the correct locations per the store layout.
- Utilizes Harvester to complete online customer orders.
- Understand, support, and solicit customers to use financing options and utilize current financing websites to complete customer credit inquiries.
- Affixes promotional signage, price changes, clearance prices, and any other instore signage as directed by store management or company official.
- Assists in freight, recovery and out of stock processes.
- Maintains awareness of in store safety issues and shoplifting activities. Communicates all potential issues to the store management team.
- Upholds and supports all company Loss Prevention measures.
- Operates a forklift and/or pallet jack safely and efficiently (Only 18 years old and above).
- Affixes store displays, products, and fixtures.
- Maintains cleanliness of the sales floor, receiving, cash office and register area, as well as restrooms and break room.
- Upholds merchandising, store cleanliness and safety standards.
- Contributes to a positive working environment for all team members.
Team Member Requirements
- Able to work a flexible schedule including weekends, evenings, and holidays.
- Committed to excellent service and customer satisfaction.
- Communicates clearly and effectively with all customers as well as other team members.
- Organizational skills, pay attention to detail, and ability to multitask.
- Knowledge of basic computer systems.
- Able to stand for extended periods of time as well as be able to reach, bend, twist, kneel, and lift up to 50lbs.