Jobs · Customer Service · Ohio

Team Member (Assembler) - Austintown

Family Farm & Home · Youngstown, OH · 2 days ago
Customer ServiceFull-time

Essential Duties and Responsibilities

  • Promote Family Farm and Home mission statement and family values.
  • Executes daily operational goals and priorities assigned by store management.
  • Utilizes Farm Hand to receive communication and tasks from corporate office and store management.
  • Greets customers as they enter/exit the store. Interacts with store customers in a pleasant and positive manner.
  • Solicits customers to sign up for Family Farm and Home Programs, i.e. Loyalty program, Extended Warranties, Add-on Initiative, Financing and Item of the Month.
  • Approach and assist customers in store, on Family Farm and Home supported internet sites, as well as, processing special orders.
  • Utilizes POS to checkout customers and follow all cash handling processes and procedures.
  • Utilizes On the Go to complete POG’s and Mass layouts in the correct locations per the store layout.
  • Utilizes Harvester to complete online customer orders.
  • Understand, support, and solicit customers to use financing options and utilize current financing websites to complete customer credit inquiries.
  • Affixes promotional signage, price changes, clearance prices, and any other instore signage as directed by store management or company official.
  • Assists in freight, recovery and out of stock processes.
  • Maintains awareness of in store safety issues and shoplifting activities. Communicates all potential issues to the store management team.
  • Upholds and supports all company Loss Prevention measures.
  • Operates a forklift and/or pallet jack safely and efficiently (Only 18 years old and above).
  • Affixes store displays, products, and fixtures.
  • Maintains cleanliness of the sales floor, receiving, cash office and register area, as well as restrooms and break room.
  • Upholds merchandising, store cleanliness and safety standards.
  • Contributes to a positive working environment for all team members.

Team Member Requirements

  • Able to work a flexible schedule including weekends, evenings, and holidays.
  • Committed to excellent service and customer satisfaction.
  • Communicates clearly and effectively with all customers as well as other team members.
  • Organizational skills, pay attention to detail, and ability to multitask.
  • Knowledge of basic computer systems.
  • Able to stand for extended periods of time as well as be able to reach, bend, twist, kneel, and lift up to 50lbs.

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