TEAM MANAGER, SOHO

Work Environment

CELINE is a French leather‑goods and couture house known for sophisticated, timeless collections. The Team Manager is responsible for overall staff, merchandise, and client experience management, achieving sales objectives, maintaining high operational and merchandising standards, building motivated teams, and developing associates.

People Management

• Manage a team of Client Advisors; develop and coach staff through goal setting and regular individual and team meetings.
• Build a growth environment through daily coaching, weekly pulse checks, monthly reviews, and the internal objectives platform (RISE).
• Ensure direct reports maintain a strategic, commercial‑focused mindset reflected in consistent KPI achievement.
• Participate in succession planning by training and developing support personnel.
• Recruit candidates for all team levels who meet company standards.
• Supervise the team and enforce company policies, including accurate disciplinary procedures.
• Onboard new hires, train, and develop the team to deliver exceptional client service, drive sales, and use systems/processes effectively.
• Identify individual and team training needs, create and implement regular training, and provide written reports to the Training Manager and Store Manager.
• Exhibit strong interpersonal skills in supporting staff, peers, supervisors, and corporate offices in New York and Paris.

Sales Responsibilities

• Meet sales goals set by the Regional Director of Stores.
• Lead and empower the sales team to provide high‑quality client service and achieve maximum sales results.
• Coordinate client relationship resources (training tools, client books, etc.) to provide personal assistance to clients.
• Manage floor supervision levels to improve sales outcomes.
• Develop events and incentives to grow the client base, with emphasis on building the local market.

Client Service

• Maintain the highest degree of client service daily.
• Support management and the team in building a strong repeat‑business and prospecting mindset through an action‑based culture.
• Create an appointment‑based business, consignments, and progressive growth of the client base.
• Collaborate with the Store Manager and corporate partners to ensure team members embody excellence in client service, measured by Voice of Client (VOC) and Mystery Shop scores.
• Assist sales associates with various client service issues.
• Empower associates to make decisions that enhance client service, acting as a proactive mentor and problem solver.

Operations

• Effectively utilize the POS system and its inventory management functions; ensure staff proficiency.
• Partner with logistics and product teams to ensure appropriate assortment.
• Provide monthly qualitative and quantitative business reports as required by corporate.
• Maintain communication with corporate office, mall office, repair facility, and other stores.
• Coordinate follow‑up and Prêt‑à‑porter work accurately and timely.
• Meet inventory accuracy and shrinkage requirements.
• Perform other assigned projects.

Profile – Keys for Success

• Minimum of 6 years experience in retail, operations, store management, or office administration, preferably in a luxury setting.
• Computer literate; able to learn and use various software packages.
• Candidates with client books strongly preferred.
• Desire to work in retail with a focus on management.
• Passion for luxury products and appreciation for design.
• Action‑oriented and result‑driven.
• Proficiency in mediating and resolving issues.
• Strong oral and written communication skills.
• Customer‑service oriented.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Compensation

The base salary ranges from $110,000 to $125,000 annually. The role is eligible for a monthly bonus but not for sales commission. Pay is dependent on the candidate’s relevant skills and experience.

Benefits

• Medical, dental, and vision coverage.
• Short‑ and long‑term disability insurance.
• Various paid time‑off programs.
• Employee discount and perks.
• Retirement plan with employer contribution.