Team Manager Home Care

About the role

The Team Manager leads the Patient Care Team, overseeing all patient care services, including volunteer and bereavement, and ensuring these services align with the interdisciplinary plan of care.

Responsibilities

• Supervise, evaluate, and coordinate the interdisciplinary team
• Evaluate and approve patient admissions, assessments, and discharges
• Serve as patient advocate and coordinator for social services and healthcare providers
• Maintain and document patient records accurately and timely
• Ensure timely and effective discharge planning
• Manage team schedule and services 24/7
• Facilitate interdisciplinary meetings and plan of care updates
• Participate in on-call rotation
• Interview, select, train, supervise, and dismiss team staff
• Evaluate staff competence and performance
• Create and implement performance improvement activities
• Monitor and review clinical records and team activities
• Assure completion and accuracy of patient/family satisfaction surveys
• Perform utilization reviews and participate in outcomes management
• Address customer service issues and resolve grievances promptly
• Visit LTC and Contract Bed facilities to ensure care plan integration
• Provide inservices to customers and participate in professional development
• Verify and approve patient care services and costs

Requirements

• Reliable transportation with appropriate license and insurance
• Private telephone in home
• Knowledge of primary medical and nursing care principles
• Understanding of interdisciplinary health care team dynamics
• Working knowledge of VITAS information system
• Two years supervisory experience or equivalent
• Bachelor's degree preferred
• Current R.N. License

Qualifications

• Knowledgeable about the process of dying and bereavement
• Ability to utilize management reports
• Professional development goals and objectives
• Mentorship of newly hired Team Managers