Team Manager - Commercial Content
About the role
Becoming an expert on our people, products and processes and obtain certification in our solutions
Leading through hands-on and strategic initiatives
Cultivating a positive and productive environment
Ensuring customer and employee success
Partnering with global and cross-function teams to provide the best outcomes
Lead an implementation team that services customers
Responsible for hiring, performance management, and mentorship
Execute as a Services Delivery Lead for multiple customer engagements as a non-billable resource. Dedicate up to 25% of time engaging with customers
Managing supply and demand of your team. Responsible for staffing the right people on the right projects and providing oversight to ensure delivery success
Support and coach your team. Find and create billable work to drive productivity and hold your team accountable
Manage escalations and support sales and other teams in the pre-sales process
Cultivate trusted relationships with customers
Provide executive oversight of internal initiatives and project sponsorship
Build an internal network across Veeva - Sales, Strategy, Product, and Services - to champion customer and employee success
Responsibilities
- Ensuring customer and employee success
- Leading through hands-on and strategic initiatives
- Cultivating a positive and productive environment
- Becoming an expert on our people, products and processes and obtain certification in our solutions
- Driving new practices to support ongoing adoption of new features and capabilities
- Creating innovative collateral to support live customers
- Partnering with global and cross-function teams to provide the best outcomes
- Lead an implementation team that services customers
- Responsible for hiring, performance management, and mentorship
- Execute as a Services Delivery Lead for multiple customer engagements as a non-billable resource. Dedicate up to 25% of time engaging with customers
- Managing supply and demand of your team. Responsible for staffing the right people on the right projects and providing oversight to ensure delivery success
- Support and coach your team. Find and create billable work to drive productivity and hold your team accountable
- Manage escalations and support sales and other teams in the pre-sales process
- Cultivate trusted relationships with customers
- Provide executive oversight of internal initiatives and project sponsorship
- Build an internal network across Veeva - Sales, Strategy, Product, and Services - to champion customer and employee success
Requirements
- 5+ years of software services experience at a software vendor or consulting firm
- 2+ years in people management
- Has grown and led a team of customer-facing software consultants
- Operational excellence in leading Services including utilization and resource management
- Ability to travel up to 25% of the time
Qualifications
- Has grown and led a team of customer-facing software consultants
- Operational excellence in leading Services including utilization and resource management
- Ability to travel up to 25% of the time
Skills
- Software services experience
- People management experience
- Leadership skills
- Strategic thinking
- Collaboration and teamwork
- Customer service orientation
- Project management
- Travel ability
Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retailer programs
- 1% charitable giving program
Pay
Base pay: $90,000 - $150,000
Schedule
Not specified
Additional Information
Veeva is a Public Benefit Corporation (PBC). Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation’s conduct—including customers, employees, and the community—in addition to shareholders’ interests.
Work Environment
Work Anywhere means you can work in an office or at home on any given day. It’s about getting the work done in the way and place that works best for each person. This applies across all locations and departments.
Location
Not specified
Contact Information
If moving to the interview stage, our process is as follows: - A conversation with the hiring manager - A personality assessment - A practical case exercise - A final conversation with our group's Senior Leader - Once all interviews are complete, the manager will be in touch with a final decision.
Equal Opportunity Employer
Veeva is an equal opportunity employer and considers applicants without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state or local law.