Team Manager - Charlotte

Responsibilities

• Support the Store Director in leading, developing and supporting the sales, operations and security team members to meet and/or exceed sales plans and elevate the Tiffany store experience.
• Assume oversight for the store when the Director is not present.
• Build relationships with internal and external clients; act as a Guest Experience Manager, ensuring unsurpassed customer service.
• Manage and motivate the team to consistently achieve or exceed monthly, quarterly and annual store sales plan.
• Drive client development activities among individual team members to cultivate new and existing clients.
• Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally.
• Drive business through key product pillars.
• Elevate in-store experience consistently delivering memorable moments.
• Lead, model and coach based on TEI (Voice of Client Survey) feedback and elevate the Tiffany Experience Index by keeping the survey questions in mind.
• Optimize hospitality and store amenities to create unique experiences.
• Take action on TEI performance and client feedback to improve customer service.
• Ensure exceptional operational support to drive sales and service.
• Manage efficient back of house and ensure consistency with established operational procedures.
• Identify and execute efficiencies and best practices.
• Ensure compliance with all internal control procedures.
• Partner with Market Operations Manager to reallocate resources to sales and clienteling through supporting key pillars.
• Elevate and hire talent to ensure a winning team and create a best in class service & selling organization.
• Partner with the Director to develop and execute a Talent Action Plan for each employee.
• Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.
• Network and recruit to build a pipeline of diverse, multi-lingual, highly skilled talent.

Qualifications

• Minimum of 3 years of retail or luxury retail store management experience or relevant customer related experience (e.g., hospitality).
• Proven track record in sales generation, managing the achievement of sales results.
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
• Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
• Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.
• Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).
• A college/university degree Graduate gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.