Team Leader, Trade

About the role

As the Team Leader – Design Services & Trade, you will lead the daily operations of the design and trade business while coaching the team to deliver exceptional service and achieve sales goals. Reporting to the Assistant Store Leader – Design & Trade, you drive the in-store customer experience through customer acquisition and retention initiatives, including CBHCC, clienteling, and design service appointments. You oversee design desk operations—managing sales aids, supplies, mobile sales technology, and brand presentation—while partnering with the Design Coordinator on appointment management and sales aid replenishment. You empower your team, support business development through Trade, Business Sales, and pipeline management, and act on store KPIs to maximize sales and design services performance.

Responsibilities

• Lead designated team and manage associate workload in partnership with the Assistant Store Leader.
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.
• Support all aspects of performance and development for the designated team to encourage professional growth.
• Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader.
• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual standards, policies, and procedures.
• Ensure understanding and adherence to company systems, policies, and procedures, including loss prevention, security, and safety guidelines.
• Drive sales and act as the Leader On Duty (LOD) to promote sales initiatives.
• Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback, and associate performance.
• Ensure all customers receive gracious, quick, and efficient service by setting expectations and modeling behaviors.

Requirements

• Strong communication and interpersonal skills.
• Excellent organizational and time management skills.
• Strong problem-solving skills.
• Demonstrated ability to execute and drive results.
• Ability to spend significant time on the sales floor, interacting with customers, observing operations, coaching, and assisting as needed.
• Ability to work a full-time flexible schedule, including nights, weekends, and holidays.
• Majority of time spent interacting with customers and associates to ensure smooth store operations.
• Serve as the Leader on Duty multiple times a week.
• Support hourly team members and leaders across departments in everyday operations, associate development, and performance management.

Qualifications

• 1+ years of customer service or retail leadership experience.
• Experience with Microsoft Office, Google applications, computer systems, and tablet devices.
• Full-time availability to work flexible hours on weekdays, evenings, and weekends.