Team Leader, Sales

About the Role

Your upbeat attitude and ability to engage customers keeps the sales floor energized and Sales Associates motivated. Under the direction of the Assistant Store Leader, Design & Trade, you lead your team to meet daily sales goals and exceed customer expectations. With a constant eye on the sales floor, you adjust staffing as needed to ensure every customer receives personal attention. You act as a mentor, coaching and developing creative ways to encourage your team to meet sales goals and deliver top-notch performance daily.

Responsibilities

• Lead designated team and manage associate workload in partnership with the Assistant Store Leader.
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.
• Support all aspects of performance and development for the designated team to encourage professional growth.
• Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader.
• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual standards, policies, and procedures.
• Maintain a complete understanding of company systems, policies, and procedures, including loss prevention, security, and safety guidelines.
• Focus on promoting sales and act as the Leader On Duty (LOD).
• Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback, and associate performance.
• Ensure all customers are provided gracious, quick, and efficient service through setting expectations and modeling behaviors.

Requirements

• Strong communication and interpersonal skills.
• Excellent organizational and time management skills.
• Strong problem-solving skills.
• Demonstrated ability to execute and drive results.
• Ability to spend significant time on the sales floor, interacting with customers, observing operations, coaching, and assisting as needed.
• Ability to work a full-time flexible schedule, including nights, weekends, and holidays.
• Majority of time spent interacting with customers and associates to ensure smooth store operations.
• Serve as Leader on Duty multiple times a week.
• Support hourly team members and leaders across departments in everyday operations, associate development, and performance management.

Qualifications

• 1+ years of customer service or retail leadership experience.
• Experience with Microsoft Office, Google applications, computer systems, and tablet devices.
• Full-time roles require open availability to work flexible hours on weekdays, evenings, and weekends.