Team Leader - Roadside Assistance

Responsibilities

• Mentor, coach, and monitor a team of Roadside Assistance Specialists on a weekly basis;
• Provide weekly reporting of the team's KPI metrics and performance to the Operations Manager;
• Monitor and review Team Members' KPIs through data analysis of client dashboards;
• Point of contact for on-shift Roadside Assistance Specialists to assist in the following:
• Safely recovering autonomous vehicles;
• Towing of vehicles;
• Liaison of Roadside Assistance Specialists needs to cross departments;
• Shuttle services
• Break coverage
• Provide the highest level of communication between cross departments;
• Subject matter expert who provides continuous improvement ideas and solutions to in-field challenges;
• Set the standards and expectations of your team through your conduct, work ethic, integrity, and character;
• Ensure that all Team Members adhere to the company’s Code of Conduct;

Qualifications

• At least 2 years of prior relevant people management experience;
• Strategic thinker with strong analytical and creative problem-solving skills;
• Experience providing constructive criticism and implementing corrective action plans;
• A high-level understanding of customer confidentiality standards;
• A passion for the development of teammates.