Team Leader Quality

About the Role

We are seeking a full-time Team Leader Quality for our Garmin Miramar, FL location. In this role, you will lead a team in driving activities to ensure and improve the quality and reliability of Garmin's products throughout all phases of the product life cycle.

Responsibilities

• Conduct regular reviews of customer quality data and communicate feedback and improvement plans with customer areas, including external/internal measurements, corrective actions, and implementation of improvement processes and programs.
• Drive timely issue resolution through regular reviews of single issues list.
• Manage the analysis and utilization of data and information from product inspection, sales/return data, and Product Support to improve product and processes across various Garmin sites.
• Work with Design Engineering to fulfill customer contractual requirements relating to quality requirements as flowed down from customer agreements (PPAP, FMEA, capability studies, gage studies) and participate in ECO reviews.
• Support statistical analysis to meet operations, manufacturing, engineering, supplier, or customer requirements.
• Provide expertise and training for continuous improvement methodologies, problem-solving methodologies, statistical techniques, and quality tools.
• Provide support to drive supplier quality issues to resolution by working with Global Supply Chain.
• Team with Design Engineering, Process Engineering, Reliability, Materials/Purchasing, Customer Repair, and Manufacturing in introducing new products into Manufacturing, including:
  • Champion lessons learned at design reviews.
  • Analyze and/or develop product/process quality plan.
• Champion activities to maximize reliability of both new and existing products, including:
  • Assist in design of experiments to measure product life and reliability.
  • Assist in development and application of reliability testing strategies including HALT (Highly Accelerated Life Test) and HASS (Highly Accelerated Stress Screening).
  • Recommend design or process improvements to enhance reliability.
  • Measure and maintain field reliability data and communicate results.
• Work with Design Engineering, Materials, Manufacturing, Customer Repair, and Process Engineering to identify/implement process/design improvements to improve production yield and product quality, including:
  • Analyze process performance and identify and implement methods for reducing process variation.
  • Assist in design of experiments to improve supplier material and production processes.
  • Perform failure analysis investigations to determine root cause of product failures.
  • Review and analyze production, quality, maintenance, and operational data to determine causes of nonconformity with product specifications and production problems.
• Partner with Design and Mechanical Engineering to ensure effective planning and analysis for needed test capabilities and systems, as well as reliability objectives and projected performance for products.
• Team with Engineering and Reliability Operations to ensure appropriate test systems, methods, and processes.
• Partner with Quality teams to increase understanding and establish reproducibility of fielded issues with a target of resolving issues and preventing future ones.
• Align test methods and systems in Miramar to ensure repeatability of results across Garmin sites.
• Provide leadership to the Quality Lab team and ensure appropriate tools and processes are in place.
• Lead the evaluation, design, and fabrication of test fixtures and systems.
• Ensure proper tools, processes, and documentation for reliability including scope, verification and validation expectations, and effective resource allocation.

Requirements

• Bachelor's Degree in Electrical, Mechanical, or related engineering discipline or a field relevant for the successful performance of this job description.
• Minimum of 2 years of experience working with various continuous improvement methodologies OR an equivalent combination of education and relevant experience.
• Demonstrated proficiency in Microsoft Office including Word, Excel, PowerPoint, and Outlook.
• Demonstrated ability to effectively coach and mentor others.
• Demonstrated leadership experience.
• Effective and strong verbal and written communication skills.
• Team-oriented, with a positive attitude and ability to work well with others.
• Excellent project management and high level of interpersonal skills to work proactively across functional and organizational lines.
• Detail-oriented with the ability to prioritize, organize, and multi-task in a flexible, fast-paced, and challenging environment to effectively meet deadlines with minimal supervision.
• Previous test experience in an environmental test lab, reliability, electronics, engineering, manufacturing, and/or operations related environment.

Qualifications

• Proficient knowledge of ISO9000, AS9100, TS16949, and related quality certifications for consumer products.
• Demonstrated technical expertise in continuous improvement tools such as DMAIC, Failure Mode & Effects Analysis (FMEA), statistical methods, and designed experiments.
• Demonstrated knowledge of quality assurance tools/techniques including Advance Product Quality Planning, FMEA, SPC, PPAP, and MSA.

Benefits

This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits.