Team Leader - Optometric Tech - Full time - Southfield

GENERAL SUMMARY

Responsible for assisting the doctor with providing thorough comprehensive visual exams, medical exams, office visits, in-office minor medical procedures, and contact lens follow-ups by performing preliminary testing, electronic medical record entries, contact lens classes, support duties, and post exam follow-up. Responsible for being a support to the management team with training the team and following the standardized training programs in a timely manner, creating and maintaining the department team schedule, managing the patient schedule, communicating goals to the team, conducting and participating in department meetings. Acts as a role model in providing excellent patient care by exceeding patient’s expectations.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• In addition to the clinical skills required for the Optometric Tech Level 1, must have the ability to take an active role in any attempt to constantly and measurably meet and/or exceed corporate goals.
• Counsels and trains all Optometric Assistants.
• Ensures team leverages the strengths and limitations of their individual employees when creating work assignments.
• Oversees patient flow and meets with Optometrists.
• Answer and address customer concerns and questions. Directs customers to the appropriate source when unable to address customer’s questions. Handle multiple customers effectively with tact and a sense of urgency.
• Attends and conducts department and office meetings to promote and build effective teams to ensure everyone is committed to corporate goals.
• Responsible for creating and maintaining the department schedule.
• Works closely with the management team and Director of Clinical Services to assure patient care is exceeded and all training is being conducted in a proficient and timely manner for the department.
• Demonstrate effective organization skills. The ability to efficiently organize, prioritize, and maintain daily activities and multiple tasks.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• Requires High School Diploma or G.E.D.
• Requires at least six months experience in the Optometric Tech position.
• Completion of all required training courses, including the HFHS Leadership Charge Training program.
• The ability to read and understand information and ideas presented in writing; the ability to listen and understand information and ideas presented through spoken words and sentences; the ability to communicate information and ideas in speaking so others will understand; and the ability to use basic math skills.
• Retail or Hospitality experience preferred
• American Board of Opticianry Certification (ABOC) and or National Contact Lens Examiners Certification (NCLE) preferred
• Prior management experience preferred
• Must have the ability to stand and walk for long periods of time and occasionally lift and or move up to 50 pounds
• Requires the leadership skills and drive to achieve office goals and outcomes
• Must be able to motivate and direct a team of professionals
• Requires completion of all training courses as directed by Henry Ford OptimEyes, including completing the HFHS Leadership Charge training program.
• Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS’ Customer Service Policy
• Must practice the customer skills as provided through on-going training and in-services.

WORKING CONDITIONS

Works in a retail optical environment. Requires evening and weekend hours.

Additional Details

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.