Team Leader, Operations
About the role
Organized, efficient, and adaptable, the Team Leader – Operations ensures seamless merchandise flow and store operations. Supporting the Assistant Store Leaders for Operations and Visual, you lead, plan, and supervise merchandising and stock teams, adjusting priorities and schedules to keep the salesfloor customer-ready. You manage salesfloor, backdoor, and curbside operations, oversee inventory replenishment and back-of-house standards, and maintain control of store expenses, including supplies, packaging, and truck scheduling. You protect margin through safe product handling and effective management of second-quality and clearance items. As a mentor and leader, you communicate the design vision, provide feedback, and foster collaboration across teams to deliver operational and visual excellence.
Responsibilities
- Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader
- Coach associates on exceptional performance and maintain a strong visible presence in the department/work area
- In coordination with the Assistant Store Leader, support all aspects of performance and development for the designated team to encourage professional growth
- Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader
- Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable
- Focus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD)
- Communicate regularly with the Assistant Store Leader to review business results, execution of plans