Team Leader - Mobile Crisis Response - South Side Chicago

Essential Duties & Responsibilities

• Assumes the leadership role within the program’s assigned team and oversees the activities of crisis workers and engagement specialists performing Mobile Crisis Response (MCR) and assessment of members in the community to determine needs and make recommendations for treatment.
• Works collaboratively with community stakeholders and develops relationships with providers and partners in the crisis care continuum.
• Aids the team in answering Thresholds crisis line and assessing callers to determine needs and level of intervention necessary.
• Assists the team in implementing the Statewide 988 crisis line, fielding referrals and making determinations on the appropriate level of response.
• Models person-centered, recovery-oriented care that is rooted in evidence-based practices aimed at assessing crisis and determining appropriate safety planning.
• Maintains required targets and completes all documentation within assigned time frames.
• Monitors and coaches staff on meeting and documentation requirements.
• Maintains and tracks member data, call flow, and insurance eligibility daily and collates this into monthly reports for distribution to Thresholds leadership and funders.
• Represents Thresholds in monthly ED and behavioral health meetings to address ED operations, patient flow, monitor effectiveness of crisis services, and identify barriers and improve systems.
• Reviews all required documentation.
• Maintains the quality, validity and confidentiality of individual case records according to CARF, Medicare, Medicaid standards and agency traditions.
• Ensures that all member files and documentation are completed accurately, on time and is organized in a systematic manner.
• Maintains employee compliance with required training.
• Assists with special tasks as assigned, including but not limited to: representing the agency at meetings, conferences, supervising students/interns, orienting and training new staff.
• Conducts annual evaluations in a timely manner for all team staff.
• Develops specific goals and objectives, and provides the method and opportunity for each team staff to succeed in their professional development.
• Participates in the hiring sequence of the agency, and makes recommendations on the hiring or termination of team staff.
• Fulfills agency standards regarding clinical supervision.
• Assists Program Director with the development and coaching of staff, to ensure they consistently meet agency standards.
• Responsible for maintaining 24/7 coverage of the MCRT including the management of a substitute staff pool.
• Conducts MCR on an as needed basis when coverage is necessary for crisis workers.

Qualifications

• Must, at a minimum, meet Office of Mental Health Rule 132 credential requirements for a Mental Health Professional (MHP) including a Bachelor’s degree in social work, counseling, psychology or closely related field or a Certified Recovery Support Specialist (CRSS).
• Master’s degree in social work, counseling, psychology or closely related field is preferred.
• Certified Alcohol and Drug Counselor (CADC) and/or Certified Recovery Support Specialist (CRSS) certification a plus.
• Two (2) years clinical experience.
• Leadership experience preferred.
• Experience with crisis assessment preferred.
• Ability to synthesize and summarize information and make judgments regarding member care.
• Computer proficiency, including the ability to use email, navigate and enter notes into electronic medical records and working knowledge of pertinent software.
• Strong interpersonal skills and knowledge of group dynamics required.

Skills/Certifications

• Either an LSW or LPC is preferred.
• LCSW or LCPC is preferred.

What We Offer

• Competitive pay - Salary Range: $72,100 - $80,800 annually
• Based on education, applicable supervisory experience, and licensure
• Generous Paid Time Off Policy (Vacation, Sick, and Personal Days)
• Medical Insurance Plans
• Dental Insurance
• Vision Insurance
• 403(b) with 3% employer match
• Cell phone reimbursement (up to $50/month)
• Mileage Reimbursement
• Supervision for Clinical Licensure at no cost (LSW, LCSW, LPC, LCPC)

About the Role

Working as a Team Leader for Crisis Response means joining a team that shows up with heart, humility, and purpose. Every day, we support individuals and families across Chicago’s South Side during some of the most challenging moments of their lives. Our role is simple but powerful: bring calm, dignity, connection, and hope when it is needed most. You will provide direct mobile crisis intervention services throughout the community while also mentoring and developing staff. You'll help guide both individuals in crisis and the next generation of crisis workers, creating a lasting impact far beyond a single interaction.

Schedule

3rd Shift - Monday-Friday 11:00pm-7:30am