Team Leader, Kitchen

About the role

Energetic and customer-focused, the Team Leader – Kitchen drives sales performance and store excellence by leading, coaching, and developing the sales team. Reporting to the Assistant Store Leader, you will recruit, train, and mentor associates, ensure an exceptional in‑store customer experience, and support store operations and activations.

Responsibilities

• Lead designated team and manage associate workload in partnership with the Assistant Store Leader
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area
• In coordination with the Assistant Store Leader, support all aspects of performance and development for the designated team to encourage professional growth
• Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader
• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures
• Possess a complete understanding of applicable company systems, policies and procedures including loss prevention, security and safety guidelines
• Focus on promoting sales as they pertain to, or are driven by, the position and act as the Leader On Duty (LOD)
• Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance
• Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors
• Recruit, train, and mentor associates, including holiday hiring support and performance management
• Guide clienteling, Registry, CBHCC routines, and concierge coaching to deliver an exceptional in‑store experience
• Support store operations and activations, including events, demonstrations, brand presentation, financial auditing, scheduling, and expense management
• Monitor floor activity and provide ongoing feedback to maximize team and store success

Qualifications

• 1+ years of customer service or retail leadership experience
• Experience with Microsoft Office, Google applications, computer systems and tablet devices
• Open availability to work flexible hours on weekdays, evenings and weekends (full‑time role)
• Ability to work a full‑time flexible schedule including nights, weekends, and holidays as needed
• Ability to be in the store as the Leader on Duty multiple times a week

Skills

• Strong communication and interpersonal skills
• Excellent organizational and time management skills
• Strong problem solving skills
• Demonstrated ability to execute and drive results
• Required to spend significant time on the sales floor interacting with customers, observing day‑to‑day operations, coaching, and helping whenever and wherever needed