Team Leader, Kitchen

About the role

Energetic and customer‑focused, the Team Leader – Kitchen drives sales performance and store excellence by leading, coaching, and developing the sales team. Reporting to the Assistant Store Leader, you will recruit, train, and mentor associates (including holiday hiring support and performance management), ensure an exceptional in‑store customer experience, and support store operations and activations such as events, demonstrations, brand presentation, financial auditing, scheduling, and expense management.

Responsibilities

• Lead the designated team and manage associate workload in partnership with the Assistant Store Leader.
• Coach associates on exceptional performance while maintaining a strong visible presence in the department/work area.
• Support all aspects of performance and development for the designated team to encourage professional growth.
• Provide specific, timely feedback about performance directly to associates and share observations with the Assistant Store Leader.
• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual standards, policies, and procedures.
• Maintain a complete understanding of company systems, policies, and procedures, including loss prevention, security, and safety guidelines.
• Promote sales as driven by the position and act as the Leader on Duty (LOD).
• Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback, and associate performance.
• Ensure all customers receive gracious, quick, and efficient service by setting expectations and modeling behaviors.
• Support store operations and activations, including events, demonstrations, brand presentation, financial auditing, scheduling, and expense management.
• Monitor floor activity and provide ongoing feedback to maximize team and store success.

Qualifications

• 1+ years of customer service or retail leadership experience.
• Experience with Microsoft Office, Google applications, computer systems, and tablet devices.
• Full‑time availability with open, flexible scheduling on weekdays, evenings, weekends, and holidays as needed.

Skills

• Strong communication and interpersonal skills.
• Excellent organizational and time‑management abilities.
• Strong problem‑solving skills.
• Demonstrated ability to execute and drive results.
• Comfort spending significant time on the sales floor interacting with customers, observing day‑to‑day operations, coaching, and assisting as needed.
• Ability to serve as Leader on Duty multiple times per week and support everyday store operations and associate development.

Schedule

Full‑time role with a flexible schedule that includes nights, weekends, and holidays as required.