Team Leader II - Loan Servicing

About the role

Assist the Loan Servicing manager in leading the Loan Servicing department. Supervise staff that services all loan products offered by the Credit Union and provide direction to support the daily operations of the department. Focus heavily on the overall operations of servicing both the Consumer and Specialty loan portfolios.

Responsibilities

• Supervise Consumer and Specialty Loan Servicing specialists.
• Support daily activities of the Consumer and Specialty Loan Servicing portfolios.
• Review daily, weekly, and monthly reports.
• Oversee the Specialty Loan Portfolio by ensuring the completion of title reports, federal reserved pledged loan report, Lee and Mason insurance tracking for aircraft, marine, and RVs, and all specialty loan payoff requests.
• Oversee all title and lien tracking across multiple indirect lenders and internal loans.
• Point of contact for all indirect lenders titling and lien questions.
• Communicate effectively with other members of the loan servicing team and be a primary point of contact within the department to review and respond to member questions, system processing support, and back up for tasks within the department.
• Aid the department manager with hiring and interviewing potential team members.
• Train, evaluate, and develop the staff of the department to reach individual and department goals.
• Ensure daily operations support the strategic goals as determined by management and the board of directors.
• Review reports and system dashboards from internal and external systems to direct team activities.
• Aid in loan sales pertaining to the consumer loan portfolio.
• Communicate with vendors and partners effectively and as needed to resolve issues.
• Perform employee evaluations, formulating and implementing corrective action as needed and setting goals to assist staff members in reaching their full potential.
• Provide effective communications with staff regarding changes or updates to be implemented within the department.
• Update department procedures as needed under the guidance of management.
• Promote honest and open communication, trust, leadership, and performance within the department.
• Adhere to all local, state, and federal laws/regulatory requirements as related to functional areas including the Patriot Act, Truth in Lending, Reg B, Reg Z, and Bank Secrecy Act.
• Maintain and monitor loan servicing general ledger accounts including researching and clearing exceptions.

Requirements

• High school diploma or equivalent required; Bachelor's degree preferred.
• Minimum 6 years’ servicing experience preferably within the credit union industry.
• Advanced knowledge of Consumer and Specialty loans.
• Leadership/management experience in mortgage/loan servicing in a financial institution.
• Ability to communicate effectively orally and in writing.
• Demonstrates proficiency with all applicable state and federal lending laws and regulations.
• Ability to resolve interpersonal conflicts and ensure consistent communication.
• Strong attention to detail and strong organizational skills.
• Ability to work independently to meet deadlines with excellent follow through skills.
• Excellent verbal and written communication skills.
• Ability to communicate (written and verbal) effectively, tactfully, and professionally with employees, members, and the public.
• Advanced knowledge of MS Excel, MS Word, MS Outlook, and other reporting systems.
• Excellent interpersonal skills must demonstrate the ability to work with members, colleagues, and superiors.
• Ability to prioritize and meet deadlines.
• Must possess a cheerful outlook and the ability to motivate a team.

Qualifications

• High school diploma or equivalent required; Bachelor's degree preferred.
• Minimum 6 years’ servicing experience preferably within the credit union industry.
• Advanced knowledge of Consumer and Specialty loans.
• Leadership/management experience in mortgage/loan servicing in a financial institution.
• Ability to communicate effectively orally and in writing.
• Demonstrates proficiency with all applicable state and federal lending laws and regulations.
• Ability to resolve interpersonal conflicts and ensure consistent communication.
• Strong attention to detail and strong organizational skills.
• Ability to work independently to meet deadlines with excellent follow through skills.
• Excellent verbal and written communication skills.
• Ability to communicate (written and verbal) effectively, tactfully, and professionally with employees, members, and the public.
• Advanced knowledge of MS Excel, MS Word, MS Outlook, and other reporting systems.
• Excellent interpersonal skills must demonstrate the ability to work with members, colleagues, and superiors.
• Ability to prioritize and meet deadlines.
• Must possess a cheerful outlook and the ability to motivate a team.

Skills

• Communication (oral and written).
• Attention to detail.
• Organizational skills.
• Time management.
• Interpersonal skills.
• Customer service.
• Problem-solving.
• Conflict resolution.
• MS Excel, MS Word, MS Outlook.

Benefits

• Hybrid Schedule (minimum 3 days in office to maximize collaboration).
• Competitive salary and benefits package including 401K with 6% match.
• Paid Time Off, Wellness Time & Paid Federal holidays.
• Opportunities for professional development and career growth with exposure to mentorship from the executive team.
• A collaborative and inclusive work environment.
• A high-performance culture that specializes in training to sharpen and expand skills.

Pay

The base salary range for this position is $66,950.00 - $85,361.25, exclusive of fringe benefits or potential incentives. This position is also eligible for an annual corporate bonus. Final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer.

Schedule

Hybrid Schedule (minimum 3 days in office to maximize collaboration).

Benefits

• Competitive salary and benefits package including 401K with 6% match.
• Paid Time Off, Wellness Time & Paid Federal holidays.
• Opportunities for professional development and career growth with exposure to mentorship from the executive team.
• A collaborative and inclusive work environment.
• A high-performance culture that specializes in training to sharpen and expand skills.

Equal Opportunity Employer

USAlliance Federal Credit Union is an Equal Opportunity Employer. We value and support the diverse cultures, perspectives, skills, and experiences within our workforce.