Team Leader/Food Services

About the Role

Oversees the food service process. Guides and instructs team members to ensure proper handling of food, safety, and customer satisfaction.

Primary customers: patients and their families, hospital cafeteria patrons, the community, and all other team members.

Responsibilities

• Encourages others to identify problems and solutions; acts as a role model in problem solving.
• Ensures maximum utilization of staff assigned on a daily basis by flexing staff as needed throughout the day.
• Promotes growth and development of team members and helps to remove obstacles.
• Provides input in staff performance.
• Orders food and nonfood supplies as instructed.
• Inventories food and nonfood supplies weekly as instructed.
• Assures proper sanitation procedures are followed.
• Assures all dishes are clean and put away.
• Assures all kitchen and cafe areas are clean and organized.
• Follows HACCP training.
• Assures room service program standards are maintained.
• Provides assistance when needed.
• Assures coolers are stocked for the pm shift.
• Assures 180 trays for pm shift.
• Maintains all departmental quality control logs, cleaning assignments, and all paperwork are done, filed, and properly reviewed.
• Participates in writing and reviewing of policies and procedures.
• Resolves day-to-day patient/family problems and refers unresolved issues to the proper manager in a timely manner.

Performance Areas/Behaviors

Patient/Family/Customer First

• Treats others with courtesy, respect, and caring touch in all interactions.
• Goes the extra mile to identify, fulfill, and exceed customer needs.
• Puts those needs first.
• Promotes patient rights, patient safety, and ensures confidentiality and privacy at all times.
• Recognizes, respects, and effectively communicates with all cultures.

Promotes Teamwork and Partnerships

• Treats each employee as an equal and valued member of the team; works cooperatively with other employees to complete the work.
• Willingly flexes to meet the changing workload demands and priorities.
• Helps make Rush-Copley a great place to work by promoting positives and committing to resolve problems.
• Upholds RCMC Employee Behavior Standard in all interactions to improve teamwork and enhance patient satisfaction.
• Adheres to the Code of Conduct of RCMC in the performance of job duties and promotes the adherence of others as well.

Quality and Patient Safety

• Follows the National Patient Safety Goals.
• Is mindful and compliant with Red Rules.
• Prevents recognized safety hazards by using the Push the Button Campaign and proactively reporting near misses.
• Maintains and supports a Just Culture by reporting errors.
• Identifies potential opportunities and participates collaboratively to make improvements.

Requirements

• Previous food service experience preferred.
• Must be comfortable in a hospital setting.
• Must be able to read, write, and speak English.

Team Relationships

Coached by: Patient Service Manager, Retail Manager, and Production Manager.

Pay

RUSH salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry-specific market data.

Benefits

Benefits can be found here.