Team Leader, Design & Trade

About the role

Driven and customer-focused, the Team Leader – Design Services & Trade leads daily operations of the design and trade business while coaching the team to deliver exceptional service and achieve sales goals. You drive the in-store customer experience through customer acquisition and retention initiatives, including CBHCC, clienteling, and design service appointments. You oversee the design desk operations—managing sales aids, supplies, mobile sales technology, and brand presentation—while partnering with the Design Coordinator on appointment management and sales aid replenishment. As a mentor and collaborator, you empower your team, support business development through Trade, Business Sales, and pipeline management, and act on store KPIs to maximize sales and design services performance.

Responsibilities

• Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area
• Support all aspects of performance and development for the designated team to encourage professional growth in coordination with the Assistant Store Leader
• Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader
• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies, and procedures
• Possess a complete understanding and awareness of applicable company systems, policies, and procedures including loss prevention, security, and safety guidelines
• Focus on promoting sales as they pertain to, or are driven by, the position and act as the Leader On Duty (LOD)
• Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback, and associate performance
• Ensure all customers are provided gracious, quick, and efficient service through setting expectations and modeling behaviors
• Spend significant time on the sales floor, interacting with customers, observing day-to-day operations, coaching, and helping whenever and wherever needed

Requirements

• Strong communication and interpersonal skills
• Excellent organizational and time management skills
• Strong problem-solving skills
• Demonstrated ability to execute and drive results
• Strong delegation skills
• Data entry skills
• 1+ years of customer service or retail leadership experience
• Experience with Microsoft Office, Google applications, computer systems, and tablet devices

Schedule

Full-Time roles require open availability to work flexible hours on weekdays, evenings, and weekends.