Team Leader, Customer Site

About the role

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer.

Unity Lab Services provides a single source for integrated lab service, support, and supply management. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address our customer’s laboratory's business needs.

Responsibilities

• Lead the daily supervision of a small team of customer site-based personnel, enabling the team to consistently deliver high levels of customer service.
• Oversee service offerings: order/stockroom/dock management, procurement, material handling, chemical tracking, glass wash, autoclave, aliquoting, media/reagent preparation, and cell culture support operations.
• Effectively lead a diverse cross-functional team of on-site lab specialists.
• Manage the complete employee lifecycle: new hire selection, identification of training needs and solutions, coordinating development training, and employee performance evaluations.
• Deliver on committed contractual scope of work.
• Develop, track, and trend business metrics.
• Collaborate and support the Program/Regional Manager for customer performance reviews.
• Act as liaison between customer and Thermo Fisher Scientific; coordinate onsite vendor escorting and customer visits.
• Write and implement SOPs, conduct site audits, and ensure completion of annual physical inventory.
• Define new opportunities by actively seeking expansion of services within assigned areas; provide capability review presentations and act as a resource for the sales team and customer to identify savings and opportunities.
• Drive process improvement culture by supporting Practical Process Improvement (PPI) initiatives.
• Support safety programs such as hazard identification, conduct inspections and incident reporting/investigations as required, and communicate and hold local staff accountable to safety expectations.
• Represent Thermo Fisher Scientific at all times throughout customer locations, professionally and positively.
• Perform other responsibilities as assigned by management.

Education

High school diploma or equivalent required. Bachelor's degree in a related field preferred, or a combination of education and experience that demonstrates the required skills. Military Service/Training in lieu of a degree may also be considered.

Experience

• 4+ years of experience in managed services in a laboratory setting required.
• 1+ year experience managing a team of at least 3 people required.
• Experience managing inventory required.
• Experience working in Good x Practice (GxP) environment required.
• International Air Transport Association (IATA) and U.S. Department of Transportation (DOT) Hazardous Goods certification required.
• Knowledge of OSHA General Industry requirements a plus.

Skills

• Leadership and supervisory abilities and interpersonal skills to lead, coach, and enhance team culture; basic understanding of employment/labor law regulations.
• Strong verbal and written communication skills, including maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientific's values, including confidentiality.
• Computer proficiency with intermediate skills in Microsoft Office suite.
• Basic chemical knowledge including chemical handling, calculation of Molarity, percent by volume, etc.
• Use of software for reagent batch records and chemical inventory tracking.
• Strong analytical abilities to problem solve, make timely decisions, re-balance staff workloads, and coordinate multiple overlapping priorities in a fast-paced work environment.
• Proactive, prompt, resourceful, and communicative problem solver.
• Promote and enable a cohesive, customer-service-focused culture within the team.
• Experience or capability to navigate complex organizational structures to meet performance or service requirements, such as reaching out to Fisher partners external to the customer site to ensure delivery of products and services.
• Professional in behavior, communication, and attire, and coach the team to do the same, both verbally and by example.

Work Environment

Work Schedule: First Shift (Days).

• Able to lift 40 lbs. without assistance.
• Adherence to all Good Manufacturing Practices (GMP) Safety Standards.
• Cold Room/Freezers at -22°F / -6°C.
• Fluctuating temperatures (hot/cold).
• Laboratory setting.
• Loud noises (equipment/machinery).
• Some degree of PPE required (safety glasses, gowning, gloves, lab coat, ear plugs, etc.).
• Standing for full shift.
• Strong odors (chemical, lubricants, biological products, etc.).
• Various outside weather conditions.
• Warehouse environment.
• Work with hazardous/toxic materials.
• Works primarily at customer sites, which may require independent work at customer locations.
• Work areas may include spaces where chemical-based allergens are in use (such as penicillin, tetracycline, etc.).
• Personal protective equipment must be worn depending on area: lab coats, coveralls, hoods, facemasks, hairnets, safety gloves, steel-toe shoes (required for all colleagues), bump hats, and/or safety glasses.
• Regularly required to lift 30–40 lbs, and up to 50 lbs occasionally.
• Regularly use equipment including pushcarts, pallet jacks, mobile cylinders, forklifts, etc. to push/pull up to 100 lbs.
• Regularly required to stand, walk, and conduct manual material handling (twisting, bending, reaching, lifting, etc.) for prolonged periods.
• Ability to work in environments with varied temperatures (cold rooms, outside, etc.).
• Ability to work overtime or independently as needed.