Team Leader Customer Service GGN

About Us Job Summary We are currently hiring for the Team Leader - Operations for a US Travel or Ticketing Voice Process.Job DetailsShift Timings :US Shift. Working Days. : 5 days a week. Work mode : Onsite Role Weekly Off : Rotational Shift & 2 Rotational off. Work Location : Gurgaon Sector Experience : Minimum 3 Years of mandatory including at least 1 year of Team Leader experience.Communication: Excellent English Communication Skills (verbal and written).Key Responsibilities:Attrition & Shrinkage Management.People Management & DevelopmentCoaching and PerformanceMetric Control and AdherenceBottom Quartile ManagementProcess and Policy GovernanceClient and Stakeholder ReportingTarget Achievement Skills/Knowledge/Abilities Primary Job Responsibilities Education Experience Target Specialized Certifications