Jobs · Customer Service · California

Team Leader, Chemical Management

Thermo Fisher Scientific · Thousand Oaks, CA · 2 wk ago
On-siteCustomer Service$59k–$89k/yrFull-time

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes an impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer.

About the role

Unity Lab Services provides a single source for integrated lab service, support, and supply management. This position leads the daily supervision of a team of customer site-based personnel, enabling the team to consistently deliver high levels of customer service, including oversight of chemical management services.

Responsibilities

  • Effectively lead a diverse cross-functional team of on-site specialists.
  • Responsible for complete employee lifecycle management: new hire selection, identification of training needs and solutions, coordinating development training, and employee performance evaluations.
  • Deliver on committed contractual scope of work.
  • Develop, track, and trend business metrics.
  • Collaborate and support the Program/Regional Manager for customer performance reviews.
  • Act as liaison between customer and Thermo Fisher Scientific; coordinate onsite vendor escorting and customer visits.
  • Write and implement SOPs, conduct site audits, and ensure completion of monthly physical inventory.
  • Define new opportunities by actively seeking expansion of services within assigned areas; provide capability review presentations and act as a resource for the sales team and customer to identify savings and opportunities.
  • Drive process improvement culture by supporting Practical Process Improvement (PPI) initiatives.
  • Be involved with and support safety programs such as hazard identification, conduct inspections and incident reporting/investigations as required, and communicate and hold local staff accountable to safety expectations.
  • Represent Thermo Fisher Scientific at all times throughout customer locations, professionally and positively.
  • May perform other responsibilities as assigned by management.

Requirements

  • High school diploma or equivalent required; Bachelor’s degree in Chemistry or a related field preferred, or a combination of education and experience that demonstrates the required skills. Military Service/Training in lieu of a degree may also be considered.
  • 4+ years of experience in managed services including chemical handling preferred.
  • Experience working in Good x Practice (GxP) environment and the U.S. Department of Transportation (DOT) Hazardous Goods certification preferred.
  • Hazardous materials handling experience and knowledge of OSHA General Industry requirements are also a plus.
  • Leadership and supervisory abilities and interpersonal skills to lead, coach, and enhance team culture; basic understanding of employment/labor law regulations.
  • Strong verbal and written communication skills; professional appearance and demeanor in all interactions.
  • Computer proficiency with intermediate skills in Microsoft Office suite.
  • Basic chemical knowledge including chemical handling; use of software for chemical inventory tracking.
  • Strong analytical abilities to problem solve, make timely decisions, re-balance staff workloads, and coordinate multiple overlapping priorities in a fast-paced work environment.

Environmental Conditions

  • Able to lift 40 lbs. without assistance.
  • Adherence to all Good Manufacturing Practices (GMP) Safety Standards.
  • Work in Cold Room/Freezers (-22°F/-6°C).
  • Laboratory setting, office, and warehouse environments.
  • Some degree of PPE (Personal Proteive Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs, etc.).
  • Exposure to strong odors (chemical, lubricants, biological products, etc.).
  • Various outside weather conditions.
  • Will work with hazardous/toxic materials.
  • Works primarily at customer sites, which may require independent work at the customer locations; areas may include spaces where chemical-based allergens are in use (such as penicillin, tetracycline, etc.).
  • Regularly required to lift 30-40 lbs, and up to 50 lbs occasionally.
  • Regularly use equipment including pushcarts, pallet jacks, mobile cylinders, forklifts, etc. to push/pull up to 100 lbs.
  • Regularly required to stand, walk, and conduct manual material handling (twisting, bending, reaching, lifting, etc.) for prolonged periods.
  • Ability to work in environments with varied temperatures (cold rooms, outside, etc.).
  • Ability to work overtime or independently as needed.
  • As a condition of employment, must successfully complete and satisfy Thermo Fisher’s pre-employment screening (including background check and drug test) and any customer-mandated screening, credentialing, or badging requirements.

Benefits

  • Competitive remuneration and annual incentive plan bonus.
  • Healthcare and a range of employee benefits.
  • Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
  • At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave).
  • Accident and life insurance, and short- and long-term disability in accordance with company policy.
  • Retirement and savings programs, such as a competitive 401(k) U.S. retirement savings plan.
  • Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount.

Pay

The salary range estimated for this position based in California is $59,400.00–$89,000.00. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.

Schedule

Standard (Mon-Fri).

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