Team Leader

Description

When becoming a Team Leader at Wild Fork, you will support store leadership by overseeing daily operations, delegating tasks, monitoring the team's performance, and ensuring the store objectives are met. As leadership support, you will foster collaboration within the team and bring innovative strategies to increase productivity. You will also provide a Personal Chef experience to all guests and train the sales leaders to do the same.

Essential Tasks And Responsibilities

• Deliver best in class customer service and ensure all team members have the knowledge and confidence to deliver best in class customer service.
• Conduct on-the-job training for all new joiners to work with discipline and ensure they receive onboarding, on-the-job training, complete online learning, product knowledge training, and understand the tools and goals of the company.
• Collaborate with the SSL to ensure all new joiners schedule allows for 2 weeks of shadowing and training, and lead continuous training programs.
• Attend marketing and new product training calls, and work with the SSL to ensure all employees receive the detailed information and training on upcoming campaigns, products, events, etc.
• Evaluate employee performance and identify training needs, and supervise and motivate Sales Leaders to perform their best.
• Aid the SSL in planning and implementing exciting strategies to attract customers with local marketing for the location, coordinate daily customer service operations, and track progress of weekly, monthly, quarterly, and annual objectives.
• Monitor and maintain store inventory, have a working knowledge of on hand and out of stock products to communicate to the team and the customer, and execute other related duties as assigned.

Physical Demands And Work Environment

• Physically able to exert up to 50 pounds of force
• Occasional exposure to extreme temperatures – walk-in freezers
• Stand/walk for up to 8-10 hours
• Frequent movement within the store to access various departments, areas, and products

Qualifications

• A high school degree or GED preferred, but not required
• One year of customer service experience in retail, hospitality, or restaurant is required
• Excellent verbal communication skills, with the ability to communicate effectively with a wide range of people, by showing interest and carefully listening to their needs
• Enjoy interacting and engaging with customers and team members
• Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
• The availability to work a flex schedule, working various hours and shifts, including early mornings, evenings, weekends and holidays
• Takes initiative and is able to collaborate with the SSL on the implementation of new ideas
• Ability to retain product knowledge, train, and lead people
• Enthusiasm and passion for food and customer service preferred
• Systems capabilities preferred: SAP, Order Management Systems, Microsoft Office