Team Leader

Description

When becoming a Team Leader at Wild Fork, you will support store leadership by overseeing daily operations, delegating tasks, monitoring the team's performance, and ensuring the store objectives are met. You will foster collaboration within the team and bring innovative strategies to increase productivity. Thinking like customers and acting like owners, you will provide a Personal Chef experience to all guests and train the sales leaders to do the same.

Essential Tasks And Responsibilities

• Deliver best in class customer service and ensure all team members have the knowledge and confidence to deliver best in class customer service.
• Conduct on-the-job training for all new joiners to work with discipline, ensuring they receive onboarding, on-the-job training, complete online learning, product knowledge training, and understand the tools and goals of the company.
• Collaborate with the SSL to ensure all new joiners schedule allows for 2 weeks of shadowing and training, and lead continuous training programs.
• Attend marketing and new product training calls, and work with the SSL to ensure all employees receive the detailed information and training on upcoming campaigns, products, events, etc.
• Evaluate employee performance and identify training needs, and supervise and motivate Sales Leaders to perform their best.
• Aid the SSL in planning and implementing strategies to attract customers with local marketing for the location, coordinate daily customer service operations, and monitor store inventory.
• Execute other related duties as assigned.

Physical Demands And Work Environment

• Physically able to exert up to 50 pounds of force
• Occasional exposure to extreme temperatures – walk-in freezers
• Stand/walk for up to 8-10 hours
• Frequent movement within the store to access various departments, areas, and products

Qualifications

• A high school degree or GED preferred, but not required
• One year of customer service experience in retail, hospitality, or restaurant is required
• Excellent verbal communication skills, with the ability to communicate effectively with a wide range of people, by showing interest and carefully listening to their needs
• Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
• The availability to work a flex schedule, working various hours and shifts, including early mornings, evenings, weekends and holidays
• Takes initiative and is able to collaborate with the SSL on the implementation of new ideas
• Enthusiasm and passion for food and customer service preferred
• Systems capabilities preferred: SAP, Order Management Systems, Microsoft Office

Our Values

• Determination
• Simplicity
• Availability
• Humility
• Sincerity
• Discipline
• Ownership

Competencies

• Training
• Salesmanship and Leadership

Benefits & Perks

• Medical, Dental & Vision Insurance
• 401k Retirement Plan
• Higher Education Programs
• Vacation Time, Paid Holiday & Birthday PTO
• Monthly Bonus Potential
• WF Unlimited- Free Shipping
• Chew On This- One give away product a month
• Wild Chef - Allowance per month to shop in our store

Equal Opportunity Employer

Wild Fork is an equal opportunity employer including disability/vets.