Team Leader

About the role

The Team Leader is responsible for supporting the Store Manager in achieving operational, sales, and merchandising goals while delivering a Legendary Customer Experience.

Responsibilities

• Ensure a safe, productive environment for store operations.
• Train team members on policies and procedures.
• Execute merchandising activities to maintain store standards.
• Manage store opening and closing procedures.
• Handle customer complaints to enhance satisfaction.
• Oversee store conditions and organize workflows.
• Perform price changes and maintain loss prevention standards.

Requirements

• Retail or related experience.
• Supervisory skills preferred.
• Ability to read, write, and count accurately.

Skills

• Basic computer literacy.
• Strong interpersonal and communication skills.
• Problem-solving abilities.
• Physical ability to handle merchandise, operate equipment (e.g., forklift, baler), and perform tasks such as lifting and standing for extended periods.

Work conditions

Work involves indoor and outdoor environments, with physical and safety requirements aligned with store operations.