Team Leader

Overall Job Summary

The Team Leader supports Store leadership, delivers Legendary Service, coaches Team Members, and owns assigned sales-floor presentation areas. Team Leaders are expected to be top selling Team Members and have clear ownership of Power Panels, Clipstrips, Endcaps, Clothing recovery, and assigned BOPIS/OMNI support based on store needs.

Essential Duties and Responsibilities

• Maintain regular and predictable attendance; work scheduled shifts with varied hours, days, nights, weekends, and overtime as dictated by business needs
• Uphold and promote a safe and productive work environment by following and enforcing policies and procedures
• Deliver Legendary Service and reinforce Leading with Legendary behaviors through Customer engagement, Team Member coaching, and accountability for execution
• Use A+ Coaching routines to develop Team Members, improve selling behaviors, and reinforce consistent operating standards
• Deliver Legendary Service and model selling behaviors as one of the top selling Team Members in the store
• Use A+ Coaching to train, coach, and follow up with Team Members during assigned shifts
• Own Power Panel execution, maintenance, replenishment, signing, and recovery
• Own Clipstrip execution, maintenance, replenishment, signing, and recovery
• Own Endcap execution, maintenance, signing, and recovery
• Own full weekly Clothing Department recovery, including assigned standards and follow-up
• Support BOPIS/OMNI execution, including picking, staging, Customer handoff, and follow-up as assigned
• Lead assigned Team Members during shifts, including task delegation, follow-up, service expectations, and safe work practices
• Support front-end, sales-floor, recovery, and Customer engagement routines as assigned by the Store Manager or Sales Manager
• In under $9M stores, report through and receive direction from the Store Manager for assigned area ownership
• In over $9M stores, report through and receive direction from the Sales Manager for assigned area ownership
• Support Store recovery while recognizing Power Panels, Clipstrips, Endcaps, and Clothing are owned and maintained through Team Leader area ownership rather than the general Recovery SOP
• Operate cash register/computer, forklift, and other equipment as needed; assist customers with loading purchases
• Complete all documentation associated with job duties accurately and timely
• Obtain licenses or certifications as needed by the business
• Perform other duties as assigned

Required Qualifications

• Retail experience and/or farming, ranching, pet/equine, or welding knowledge strongly preferred
• Supervisory experience preferred
• Must be at least 18 years of age and possess a valid driver's license
• High school diploma or equivalent preferred, but not required; must be able to read, write, and count accurately regardless of education level

Preferred Knowledge, Skills, or Abilities

• Basic computer skills
• Ability to read, write, and count accurately
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict
• Ability to perform and execute principle responsibilities of Team Members

Working Conditions

• Working environment is favorable, generally working inside with moderate noise
• Work shifts vary but generally are no less than 4 hours and may exceed 10 hours
• Promote a safe and productive work environment and adhere to Company safety training and guidelines
• Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.); lighting and temperature are adequate
• Ability to work outdoors in adverse weather conditions

Physical Requirements

• Ability to move and transfer merchandise weighing up to 50 pounds throughout the store
• Ability to push and pull merchandise up to 2,000 pounds with assistance of proper material handling equipment (e.g. pallet jack)
• Ability to occasionally lift or reach merchandise overhead
• Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders
• Ability to move throughout the store for an entire shift
• Ability to safely access all areas of the store including selling floor, side lot, stock area, and register area
• Ability to operate and use all equipment necessary to run a store (e.g. dolly, handtruck, forklift, baler, computer, cash register) — forklift and baler requirements do not apply if under age 18
• Ability to constantly operate store equipment such as computer, cash register, and other store equipment
• Ability to read, write, and count accurately to complete all documentation
• Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers
• Ability to process information/merchandise through the point-of-sale system
• Ability to handle and be in contact with birds/poultry
• Ability to successfully complete training and certification to dispense propane — certification and dispensing requirement does not apply if under age 18
• Ability to successfully complete all required training
• Ability to travel as required in support of district needs
• Ability to drive or operate a vehicle for business needs
• This position is non-sedentary
• Ability to successfully complete training and certification for various business needs