Team Leader

About the Role

The Team Leader supports Store leadership, delivers Legendary Service, coaches Team Members, and owns assigned sales-floor presentation areas. In the updated operating model, Team Leaders are expected to be top-selling Team Members with clear ownership of Power Panels, Clipstrips, Endcaps, Clothing recovery, and assigned BOPIS/OMNI support based on store needs.

Responsibilities

• Maintain regular and predictable attendance.
• Work scheduled shifts, including varied hours, days, nights, weekends, and overtime as dictated by business needs.
• Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
• Deliver Legendary Service and reinforce Leading with Legendary behaviors through customer engagement, Team Member coaching, and accountability for execution.
• Use A+ Coaching routines to develop Team Members, improve selling behaviors, and reinforce consistent operating standards.
• Serve as one of the top-selling Team Members in the store.
• Train, coach, and follow up with Team Members during assigned shifts using A+ Coaching.
• Own Power Panel execution, maintenance, replenishment, signing, and recovery.
• Own Clipstrip execution, maintenance, replenishment, signing, and recovery.
• Own Endcap execution, maintenance, signing, and recovery.
• Perform full weekly Clothing Department recovery, including assigned standards and follow-up.
• Support BOPIS/OMNI execution, including picking, staging, customer handoff, and follow-up as assigned.
• Lead assigned Team Members during shifts, including task delegation, follow-up, service expectations, and safe work practices.
• Support front-end, sales-floor, recovery, and customer engagement routines as assigned by the Store Manager or Sales Manager.
• In stores under $9M, report to and receive direction from the Store Manager for assigned area ownership; in stores over $9M, report to the Sales Manager.
• Support Store recovery while maintaining ownership of Power Panels, Clipstrips, Endcaps, and Clothing.
• Operate cash register, computer, forklift, and other equipment as needed; assist customers with loading purchases.
• Complete all documentation associated with job duties accurately and timely.
• Obtain licenses or certifications as required by the business.
• Perform other duties as assigned.

Requirements

• Retail experience and/or farming, ranching, pet/equine, or welding knowledge is strongly preferred.
• Supervisory experience preferred.
• Must be at least 18 years of age and possess a valid driver’s license.
• High school diploma or equivalent is preferred but not required; ability to read, write, and count accurately is essential.

Skills

• Basic computer skills.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
• Ability to perform and execute principal responsibilities of Team Members.

Working Conditions

• Favorable working environment, generally indoors with moderate noise.
• Work shifts vary but are generally no less than 4 hours and may exceed 10 hours.
• Indoor floors and outdoor lots are typically hard surfaces (concrete, asphalt); lighting and temperature are adequate.
• Ability to work outdoors in adverse weather conditions.

Physical Requirements

• Ability to move and transfer merchandise weighing up to 50 pounds throughout the store.
• Ability to push and pull merchandise up to 2,000 pounds with proper material handling equipment (e.g., pallet jack).
• Ability to occasionally lift or reach merchandise overhead.
• Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
• Ability to move throughout the store for an entire shift.
• Ability to safely access all areas of the store, including selling floor, side lot, stock area, and register area.
• Ability to operate and use all equipment necessary to run a store (e.g., dolly, handtruck, forklift, baler, computer, cash register).
• Ability to constantly operate store equipment such as computers and cash registers.
• Ability to read, write, and count accurately to complete all documentation.
• Ability to utilize strong written and verbal communication skills.
• Ability to process information/merchandise through the point-of-sale system.
• Ability to handle and be in contact with birds/poultry.
• Ability to successfully complete training and certification to dispense propane (does not apply if under 18).
• Ability to travel as required in support of district needs.
• Ability to drive or operate a vehicle for business needs.
• Non-sedentary position.

Benefits

Tractor Supply and Petsense by Tractor Supply offer a comprehensive and accessible total reward package, including:

• Medical, dental, and vision coverage.
• Company-paid life and disability insurance.
• Paid parental leave.
• Tuition reimbursement.
• Family planning resources, including adoption and surrogacy assistance.

Part-time new hires gain eligibility for benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement is met, benefits eligibility begins the first day of the month following 4 months of continuous service.