Team Leader

About the role

The Team Leader assists the Store Manager and Assistant Store Manager with operational, sales, and merchandising objectives by delivering a Legendary Customer Experience. They also promote a safe and productive work environment for all Team Members, customers, and vendors, and train Team Members on policies and procedures.

Responsibilities

• Maintain regular and predictable attendance.
• Work scheduled shifts, and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs.
• Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
• Deliver on our promise of Legendary Customer Service through GURA: Greet the Customer, Uncover Customer’s Needs & Wants, Recommend Product Solutions, Ask to Add Value & Appreciate the Customer.
• Execute assigned basic, promotional, and seasonal merchandising activities.
• Perform Opening/Closing procedures.
• Transport and make deposits to bank.
• Assess store conditions and assign duties.
• Organize and prioritize workflow through the use of the daily planner.
• Recovery of merchandise.
• Participate in mandatory freight process.
• Perform regular and promotional price change activities.
• Resolve customer complaints/issues and ensure the customer has a Legendary shopping experience that differentiates from the competition.
• Adhere to loss prevention standards and respond to any alarm calls as needed.
• Communicate with Team Members on job functions, responsibilities and financial goals.
• Operate cash register/computer supervising cash handling procedures.
• Assist Team Members on appropriate application of policies and procedures.
• Ensure the safety and well-being of birds.
• Sanitize and maintain poultry holding tanks and care for birds as required.
• Operate Forklift and Baler.
• Complete all documentation associated with any of the above job duties.
• Obtain license or certifications as needed by the business.

Qualifications

• Experience: Retail experience and/or farming, ranching, pet/equine, or welding knowledge is strongly preferred. Supervisory experience preferred.
• Education: High school diploma or equivalent is preferred, but not required.
• Basic computer skills.
• Ability to read, write, and count accurately.

Skills

• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
• Ability to perform and execute principle responsibilities of Team Members.

Benefits

At Tractor Supply and Petsense by Tractor Supply, our Team Members are supported with a comprehensive and accessible total reward package. This includes company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service. Please visit this link for more specific information about the benefits and leave policies applicable to the position you’re applying for.