Team Leader

About the role

The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Legendary Customer Experience. The Team Leader is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures.

Responsibilities

• Maintain regular and predictable attendance.
• Work scheduled shifts, and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs.
• Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
• Deliver on our promise of Legendary Customer Service through GURA:
  • Greet the Customer.
  • Uncover Customer’s Needs & Wants.
  • Recommend Product Solutions.
  • Ask to Add Value & Appreciate the Customer.
• Execute assigned basic, promotional, and seasonal merchandising activities.
• Perform Opening/Closing procedures.
• Transport and make deposits to bank.
• Assess store conditions and assign duties.
• Organize and prioritize workflow through the use of the daily planner.
• Recovery of merchandise.
• Participate in mandatory freight process.
• Perform regular and promotional price change activities.
• Resolve customer complaints/issues and ensure the customer has a Legendary shopping experience that differentiates from the competition.
• Adhere to loss prevention standards and respond to any alarm calls as needed.
• Communicate with Team Members on job functions, responsibilities and financial goals.
• Operate cash register/computer supervising cash handling procedures.
• Assist Team Members on appropriate application of policies and procedures.
• Ensure the safety and well-being of birds.
• Sanitize and maintain poultry holding tanks and care for birds as required.
• Operate Forklift and Baler.
• Complete all documentation associated with any of the above job duties.
• Obtain license or certifications as needed by the business.
• May be required to perform other duties as assigned.

Required Qualifications

• Retail experience and/or farming, ranching, pet/equine, or welding knowledge is strongly preferred.
• Supervisory experience preferred.
• Must be at least 18 years of age and possess a valid driver’s license.
• High school diploma or equivalent is preferred, but not required.
• Must be able to read, write, and count accurately.

Preferred Knowledge, Skills Or Abilities

• Basic computer skills.
• Ability to read, write, and count accurately.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
• Ability to perform and execute principle responsibilities of Team Members.

Working Conditions

• Generally working inside with moderate noise.
• Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 10 hours.
• Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.); lighting and temperature are adequate.
• Ability to work outdoors in adverse weather conditions.

Physical Requirements

• Ability to move and transfer merchandise, weighing up to 50 pounds, throughout the store.
• Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper material handling equipment (e.g., pallet jack).
• Ability to occasionally lift or reach merchandise overhead.
• Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
• Ability to move throughout the store for an entire shift.
• Ability to safely access all areas of the store including selling floor, side lot, stock area, and register area.
• Ability to operate and use all equipment necessary to run a store (e.g., dolly, handtruck, forklift, baler, computer, cash register). Forklift and baler requirements do not apply if under the age of 18.
• Ability to constantly operate store equipment such as computer, cash register, and other store equipment.
• Ability to read, write, and count accurately to complete all documentation.
• Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers.
• Ability to process information/merchandise through the point-of-sale system.
• Ability to handle and be in contact with birds/poultry.
• Ability to successfully complete training and certification to dispense propane; to dispense propane if required (propane certification and dispensing requirement does not apply if under the age of 18).
• Ability to successfully complete all required training.
• Ability to travel as required in support of district needs.
• Ability to drive or operate a vehicle for business needs.