Team Leader

Min USD $90,000.00/Yr. Max USD $96,408.00/Yr.

About the Role

The Team Leader position involves the clinical supervision of a small number of licensed and non-licensed staff, as well as direct service provision in a behavioral healthcare setting. The employee is responsible for developing, implementing, and coordinating therapeutic services within the program. The Team Leader supervises and provides multi-disciplinary clinical and case management services delivered by a team of professionals, focusing on engaging consumers with serious mental illness and substance use. The role ensures that the needs of consumers, program goals, and contract objectives are effectively achieved, and involves some direct care services.

Responsibilities

• Leadership
  • Directs and coordinates consumer admission process, treatment and rehabilitation services, support services, and discharge process.
  • Implements and coordinates clinical services in the program; monitors services to ensure professional standards are maintained and services are delivered in accordance with certification requirements and agency policies.
  • Leads team organizational and service planning meetings, as well as other meetings regarding visits, appointments, and client discussion.
  • Ensures the program emphasizes goal-driven case management functions; symptom management; family and other support system interventions; and facilitation and coordination of essential services to consumers.
  • Supervises a team of staff through both direct observation in the office and in the community, when applicable.
  • Reviews records; establishes work schedules; sets standards of performance for program staff; evaluates work performance; handles complaints and grievances; conducts staff training.
  • Responds to consumer needs promptly, accurately, and with courtesy and respect. Models appropriate behavior. Represents the organization positively to outside resources.
• Data and Accountability
  • Develops, conducts, and monitors treatment interventions for specific target populations; provides support to staff and clients in crisis or problem cases.
  • Performs consumer-centered, comprehensive assessments to determine needed services for all consumers; develops both initial and ongoing treatment plans; assigns the most appropriate staff to the individual treatment team and actively participates in revising treatment plans as the participant’s needs change.
  • Reviews and manages ongoing program notes, assessments, reports, risk management, incidents, and meets deadlines in a timely manner.
  • Maintains systems and supports to monitor this work and establish continuity and accountability. Ensures implementations of systems are in place to address emerging issues and prevent future instances.
• Compliance
  • Ensures the program operates in accordance with contractual requirements and other applicable regulations, including program standards and performance improvement plans.
  • Remains current and updated on new regulations, policies, and best practices, and trains staff on policies.
  • Participates in quality improvement processes, administrative meetings, team meetings, in-service trainings, client staffing, and case reviews.
• Operations
  • Builds a strong team: supports and supervises program staff. Performs on-call duties for crisis intervention and supervision.
  • Maintains relationships with agency support departments including IT, HR, Finance, and Quality Assurance to strengthen program operations.
  • Develops tracking and organizational systems to manage all program operations, tasks, and other duties.
  • Interprets relevant information to resolve problems. Effectively balances considerations and alternatives to make sound decisions.
  • Handles unexpected situations by responding effectively to challenges, deadlines, and emergencies. Copes adequately with stress on the job.
  • Applies time management skills to work effectively within given deadlines. Organizes own time and prioritizes workload effectively. Uses resources wisely.
• External Relations
  • Maintains relationships with outpatient programs, housing programs, and continues to build relationships with organizations that may assist consumers who need other services.
• Performs other related work as assigned.

Requirements

• Master’s degree in social work, psychology, rehabilitation counseling, or a related field.
• LMSW, LCSW, or LMHC required.
• Excellent verbal, written, and interpersonal communication skills.
• At least two years of supervisory/management experience in human services; clinical experience in crisis assessment and treatment.

Preferred Qualifications & Skills

• Proficient in MS Word/Excel.
• Bilingual in any language (a plus, not required).
• Strong clinical skills and knowledge base of clinical care standards.
• Strong organizational skills and timely follow-up to manage complex tasks.

Benefits

S:US offers a range of benefits, including health and wellness resources, generous paid time off (PTO), and professional development opportunities. The organization invests in employees through a culture built on core values: respect, integrity, support, maximizing individual potential, and continuous quality improvement.

Pay

Min USD $90,000.00/Yr. Max USD $96,408.00/Yr.

Schedule

In Person