Team Leader

About the role

A people-first culture. Inclusive spaces. Expanding teams, capabilities, and ambitions. And thanks to our incredible size and scale, more growth opportunities for you and more amazing experiences for our customers. As a Team Leader at Primark, progress is yours to own at the forefront of expanding this fashion revolution in the United States.

Responsibilities

• Drive sales and deliver an outstanding customer experience by leading, motivating, and developing your team of colleagues.
• Collaborate closely with the management team to support the daily running of the store, uphold excellent operational standards, and create a high performing and engaged colleague experience.
• Maintain strong stock levels and size availability to maximize sales and meet customer expectations.
• Deliver excellent store standards by ensuring the sales floor is well-presented, merchandised, and fully replenished.
• Allocate daily tasks and support schedules so colleagues are productive, engaged, and focused on the right priorities.
• Oversee key customer areas and ensure a fast, friendly, and efficient shopping experience.
• Support day-to-day store operations, including opening, closing, and store duty management when needed.
• Review customer service feedback, handle customer issues professionally, and escalate when appropriate.
• Coach, motivate, and support colleagues through effective communication, recognition, onboarding, and ongoing development.
• Ensure pricing, signage, markdowns, stockroom organization, and safety checks are completed accurately and in line with operational standards.

Requirements

• The ability to lead, motivate, and manage a team effectively, fostering a positive and supportive working environment.
• Strong customer service skills with the ability to deliver a great shopping experience and resolve issues confidently.
• Good organizational and time management skills, with the ability to prioritize and manage multiple tasks.
• The ability to think on your feet, solve problems, and adapt to changing store needs or customer demands.
• Clear and effective communication skills for interacting with customers, colleagues, and management.
• Confidence using retail technologies, including cash registers, self-checkouts, tablets, and handheld POS devices.

Qualifications

• Experience in a leadership or supervisory role preferred.
• Knowledge of retail operations and customer service principles.
• Ability to work independently and as part of a team.
• Strong problem-solving and decision-making skills.

Skills

• Excellent interpersonal and communication skills.
• Ability to multitask and manage multiple priorities.
• Proficiency in retail technology and systems.

Benefits

Competitive benefits and work-life balance are provided. Details are subject to change and will be communicated to the successful candidate.

Pay

$27.00-$28.50 per hour

Schedule

Hours are flexible and depend on the store location and shift requirements.