Team Leader
About the role
As a Team Leader at Primark, you will motivate and coach your team of Sales Associates to provide an exceptional store environment and customer experience, while optimizing sales. You will lead a team by providing 'in the moment' coaching and training on Primark ways of working with ongoing feedback. Supporting the colleague experience, you will engage the Sales Associates in your team with an emphasis on recognition, communication, and wellbeing.
Responsibilities
- Managing an allocated section of a department; supporting colleagues to create inspiring displays and managing daily task allocation to keep your team engaged.
- Helping other managers with the day-to-day running of the store.
- Aid in recruitment, on-boarding, and development of Sales Associates while supporting a culture of continuous learning and improvement.
- Managing the cash lanes and Fitting Room areas as needed.
- Helping with customer feedback and complaints.
- Managing stock file accuracy and driving improved availability in-store with a consistent focus on size and option control to meet customer demand.
- Manage all pricing in line with Primark Pricing Principles. Monitoring pricing for accuracy, checking markdowns are applied and monitored, and appropriate POS are displayed.
Requirements
To succeed in this role, you will need:
- Excellent people skills to serve customers, lead the team and build credible working relationships with all store colleagues.
- Strong service focus with experience of delivering excellent customer experience while maintaining high store standards.
- Good commercial awareness and understanding of local selling patterns.
- Ability to guide and support a team to achieve results.
- Nimble and adaptable, being able to flex your plans and priorities in a fast-paced environment.
- Good planning and organizational skills, prioritizing and working within agreed timescales.
- Experience supporting store management with the protection of people, property and premises by securing cash, stock and property. Keyholder responsibility including availability for emergency call outs.
- Ability to effectively manage difficult situations and have good problem-solving skills.
- Position holder must be able to communicate effectively and efficiently, orally and in writing, with managers, supervisors, and hourly colleagues in English to provide instruction, coaching, corrective action, safety instructions and lead teams as a manager daily and in emergencies. Position holder must also be able to provide amazing customer service in English, which includes being able to orally communicate with customers in English and monitor the performance of English-speaking colleagues whose job duties require communication with customers.
Qualifications
Preferred qualifications include:
- Experience in a leadership or supervisory role.
- Knowledge of Primark's brand and values.
- Understanding of retail operations and customer service.
- Experience in managing a team and developing staff.
Skills
The ideal candidate will possess:
- Strong interpersonal and communication skills.
- Leadership and motivational abilities.
- Problem-solving and decision-making skills.
- Organizational and time management skills.
- Ability to handle multiple tasks and prioritize responsibilities.
- Customer service orientation.
Benefits
At Primark, we believe in offering a comprehensive benefits package to support your well-being and career growth. This includes:
- Competitive base pay ranging from $25 - $28 per hour.
- Health insurance options.
- Paid time off and holidays.
- Professional development opportunities.
- Flexible work arrangements.
- Employee discounts on Primark products.
Pay
The pay range for this role is: $25 - $28 per hour.
Schedule
This position offers a flexible schedule to accommodate your needs and the demands of the role.
Benefits
At Primark, we believe in offering a comprehensive benefits package to support your well-being and career growth. This includes:
- Competitive base pay ranging from $25 - $28 per hour.
- Health insurance options.
- Paid time off and holidays.
- Professional development opportunities.
- Flexible work arrangements.
- Employee discounts on Primark products.
Contact Us
If you are excited about this opportunity and want to learn more, please contact us at USACareers@primark.com. We look forward to hearing from you!