Team Leader

About the role

As a Team Leader at Primark, you will motivate and coach your team of Sales Associates to provide an exceptional store environment and customer experience, while optimizing sales. You will lead a team by providing 'in the moment' coaching and training on Primark ways of working with ongoing feedback. Supporting the colleague experience, you will engage the Sales Associates in your team with an emphasis on recognition, communication, and wellbeing.

Responsibilities

• Managing an allocated section of a department; supporting colleagues to create inspiring displays and managing daily task allocation to keep your team engaged.
• Helping other managers with the day-to-day running of the store.
• Aid in recruitment, on-boarding, and development of Sales Associates while supporting a culture of continuous learning and improvement.
• Managing the cash lanes and Fitting Room areas as needed.
• Helping with customer feedback and complaints.
• Managing stock file accuracy and driving improved availability in-store with a consistent focus on size and option control to meet customer demand.
• Manage all pricing in line with Primark Pricing Principles. Monitoring pricing for accuracy, checking markdowns are applied and monitored, and appropriate POS are displayed.

Requirements

To succeed in this role, you will need:

• Excellent people skills to serve customers, lead the team and build credible working relationships with all store colleagues.
• Strong service focus with experience of delivering excellent customer experience while maintaining high store standards.
• Good commercial awareness and understanding of local selling patterns.
• Ability to guide and support a team to achieve results.
• Nimble and adaptable, being able to flex your plans and priorities in a fast-paced environment.
• Good planning and organizational skills, prioritizing and working within agreed timescales.
• Experience supporting store management with the protection of people, property and premises by securing cash, stock and property. Keyholder responsibility including availability for emergency call outs.
• Ability to effectively manage difficult situations and have good problem-solving skills.
• Position holder must be able to communicate effectively and efficiently, orally and in writing, with managers, supervisors, and hourly colleagues in English to provide instruction, coaching, corrective action, safety instructions and lead teams as a manager daily and in emergencies. Position holder must also be able to provide amazing customer service in English, which includes being able to orally communicate with customers in English and monitor the performance of English-speaking colleagues whose job duties require communication with customers.

Qualifications

No specific qualifications are required for this role, but a strong background in retail management and customer service is preferred.

Skills

The ideal candidate will possess:

• Strong leadership and motivational skills.
• Excellent interpersonal and communication skills.
• Proven ability to manage and develop a team.
• Commercial acumen and understanding of retail operations.
• Ability to handle challenging situations and provide effective solutions.
• Effective time management and organizational skills.
• Experience in managing cash and stock.
• Knowledge of Primark Pricing Principles.

Benefits

We offer a comprehensive benefits package including:

• Competitive base pay ranging from $24.00 to $27.00 per hour.
• Flexible work schedule.
• Health insurance coverage.
• Retirement savings plan.
• Employee assistance program.
• Professional development opportunities.

Pay

The pay range for this role is: $24.00-$27.00 per hour.

Schedule

The schedule for this role is flexible and will be determined based on the needs of the store and the individual's performance.

Equal Opportunity Employer

Primark is an equal opportunity employer. We strive to create an inclusive workplace where people can be themselves, access opportunities and thrive together. We do not discriminate on the basis of race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or any other characteristic protected by law.