Team Leader

About the role

A Team Leader at Primark drives sales and delivers an outstanding customer experience by leading, motivating, and developing a team of colleagues. Reporting to the Department Manager, you support the store by managing and developing a team of Sales Associates.

Responsibilities

• Maintain strong stock levels and size availability to maximize sales and meet customer expectations.
• Deliver excellent store standards by ensuring the sales floor is well-presented, merchandised, and fully replenished.
• Allocate daily tasks and support schedules so colleagues are productive, engaged, and focused on the right priorities.
• Oversee key customer areas and ensure a fast, friendly, and efficient shopping experience.
• Support day-to-day store operations, including opening, closing, and store duty management when needed.
• Review customer service feedback, handle customer issues professionally, and escalate when appropriate.
• Coach, motivate, and support colleagues through effective communication, recognition, onboarding, and ongoing development.
• Ensure pricing, signage, markdowns, stockroom organization, and safety checks are completed accurately and in line with operational standards.

Requirements

The ideal candidate will have:

• The ability to lead, motivate, and manage a team effectively, fostering a positive and supportive working environment.
• Strong customer service skills with the ability to deliver a great shopping experience and resolve issues confidently.
• Good organizational and time management skills, with the ability to prioritize and manage multiple tasks.
• The ability to think on their feet, solve problems, and adapt to changing store needs or customer demands.
• Clear and effective communication skills for interacting with customers, colleagues, and management.
• The ability to communicate effectively and efficiently, orally and in writing, with managers, supervisors, and hourly colleagues in English to provide instruction, coaching, corrective action, safety instructions, and lead teams as a manager daily and in emergencies.
• The ability to provide amazing customer service in English, which includes being able to orally communicate with customers in English and monitor the performance of English-speaking colleagues whose job duties require communication with customers.

Qualifications

To succeed in this role, you should have:

• Experience leading and developing a team of Sales Associates.
• Proven track record of delivering exceptional customer service.
• Strong organizational and time management skills.
• Ability to think critically and solve problems creatively.
• Excellent interpersonal and communication skills.
• Knowledge of retail technologies, including cash registers, self-checkouts, tablets, and handheld POS devices.

Skills

Essential skills for this role include:

• Leadership and motivational skills.
• Customer service excellence.
• Organizational and time management.
• Problem-solving abilities.
• Effective communication.
• Technical proficiency with retail systems.

Benefits

Primark offers competitive benefits and a work-life balance to support your well-being. Details will be provided during the onboarding process.

Pay

The pay range for this role is $24.00 - $25.50 per hour. The base pay rate offered will account for internal equity and may vary depending on the candidate's geographic region of work, job-related knowledge, skills, and experience, among other factors.

Schedule

The schedule for this role is typically full-time, with potential for flexible hours based on store needs.

Contact Us

If you have questions about this position, please email USACareers@primark.com. For reasonable accommodation requests, please email USACareers@primark.com with your request.

Equal Opportunity Employer

Primark is an equal opportunity employer. We do not discriminate against applicants or employees on the basis of race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or any other characteristic protected by law. Primark is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment.