Team Leader

About the role

As a Team Leader at Primark, you will motivate and coach your team of Sales Associates to provide an exceptional store environment and customer experience, while optimizing sales. You will lead a team by providing 'in the moment' coaching and training on Primark ways of working with ongoing feedback. Supporting the colleague experience, you will engage the Sales Associates in your team with an emphasis on recognition, communication, and wellbeing.

Responsibilities

• Manage an allocated section of a department; support colleagues to create inspiring displays and manage daily task allocation to keep your team engaged.
• Help other managers with the day-to-day running of the store and develop a high performing and engaged retail team.
• Aid with recruitment, on-boarding, and development of Sales Associates while supporting a culture of continuous learning and improvement.
• Manage cash lanes and Fitting Room areas as needed.
• Help with customer feedback and complaints.
• Manage stock file accuracy and drive improved availability in-store with a consistent focus on size and option control to meet customer demand.
• Manage all pricing in line with Primark Pricing Principles.
• Monitor pricing for accuracy, check markdowns are applied and monitored, and appropriate POS are displayed.

Requirements

To succeed in this role, you should have:

• Excellent people skills to serve customers, lead the team and build credible working relationships with all store colleagues.
• A strong service focus with experience of delivering excellent customer experience while maintaining high store standards.
• A good commercial awareness and understanding of local selling patterns.
• The ability to guide and support a team to achieve results.
• Nimble and adaptable, being able to flex your plans and priorities in a fast-paced environment.
• Good planning and organizational skills, prioritizing and working within agreed timescales.
• Experience supporting store management with the protection of people, property and premises by securing cash, stock and property.
• Keyholder responsibility including availability for emergency call outs.
• The ability to effectively manage difficult situations and have good problem-solving skills.
• Effective communication skills, both oral and written, with managers, supervisors, and hourly colleagues in English to provide instruction, coaching, corrective action, safety instructions and lead teams as a manager daily and in emergencies.
• The ability to provide amazing customer service in English, which includes being able to orally communicate with customers in English and monitor the performance of English-speaking colleagues whose job duties require communication with customers.

Qualifications

To qualify for this role, you should have:

• Experience leading a team of Sales Associates.
• Strong leadership and coaching skills.
• Ability to manage cash lanes and Fitting Room areas as needed.
• Experience with customer feedback and complaints.
• Experience with stock file management and pricing.
• Experience with recruitment, on-boarding, and development of Sales Associates.

Skills

Skills required for this role include:

• Excellent interpersonal and communication skills.
• Strong service focus and customer experience delivery.
• Commercial awareness and understanding of local selling patterns.
• Leadership and coaching abilities.
• Problem-solving and adaptability skills.
• Effective time management and organization skills.
• Experience in managing cash lanes and Fitting Room areas.
• Experience with customer feedback and complaints.
• Experience with stock file management and pricing.
• Experience with recruitment, on-boarding, and development of Sales Associates.

Benefits

Primark offers competitive benefits and work-life balance to ensure your life outside of the store is important. These benefits include:

• Competitive pay range of $27.00-$29.00.
• Robust onboarding period to empower you to succeed.
• Tools and resources to help you excel in your role.
• Access to a supportive and inclusive workplace where people can be themselves and access opportunities to thrive together.

Pay

The pay range for this role is: $27.00-$29.00. This is a good faith estimate of the minimum and maximum we would pay for this role at the time of this posting. The base pay rate offered will account for internal equity and may vary depending on the candidate's geographic region of work, job-related knowledge, skills, and experience, among other factors.

Schedule

Primark offers a flexible schedule to accommodate your needs and the needs of your team.