Team Leader

Job Summary

In a collaborative manner, the Team Leader will provide support to the Medical Providers, Radiologic Technologist, and patients through a variety of tasks, including but not limited to patient care management, organization, and communication. The Team Lead completes all activities accurately, with high quality and in a timely manner while living our vision and mission to become the urgent care Partner of choice by re-defining value and access to quality care through an effortless experience, a culture of care, and seamlessly integrating with our partners and communities.

Job Requirements

• Education: Graduate of a Medical Assistant Program preferred; 1+ years of Medical Assistant experience under a licensed healthcare supervisor within the last 3 years preferred; CPOE must be obtained within 2 weeks of hire if Medical Assistant Certification is not obtained upon hire required; High school diploma or equivalent required
• Work Experience: 2+ years of Medical Assistant experience; 5+ years of experience or (medical) military experience in lieu of required certifications listed below
• Knowledge of medical terminology strongly preferred
• Required Licenses/Certifications: One of the following certifications is required (or must obtain within 15 months of hire): ARMA, CCMA, CMA, RMA, NCMA, NRCMA; Or the following certifications are excepted at the time of hire: Graduate of an Accredited School of Nursing or LPN or RN; EMT – Emergency Medical Technician (verified through the National Registry of Emergency Medical Technicians); CNA – Certified Nursing Assistant; Valid State Driver’s License; Must pass MVR background check; Basic Life Support (BLS) required at time of hire; Computerize Provider Order Entry (CPOE) certification for order entry is required within two weeks of start date and must be kept active in lieu of MA certification within the first 15 months of hire.
• Additional Knowledge, Skills And Abilities Required: Knowledge of medical office management systems and procedures; Excellent time management skills and ability to multi-task and prioritize work; Social perceptiveness and service oriented; Excellent written and verbal communication skills; Strong organizational and planning skills; Proficiency in MS Office and patient management software; Keyboard proficiency; Experience using Electronic Health Records
• Core Competencies: Collaboration, Innovation, Diversity and Inclusion, Integrity, Accountability

Essential Functions

• Supervise and support team members and business operations.
• Ensure day to day operations including cash deposits, ordering, inventory management, call backs, etc. are completed regularly with follow-up from ROM.
• Conduct monthly inventory
• Responsible for order approval
• Aid ROM in resolving patient concerns at the center.
• Provide weekly oversight of calibrator calls.
• Drive KPIs and Strategic Initiatives in partnership with ROM (NPS, LWOBs, GoReg, Registration Errors, Conv Pay, Quality Metrics, Etc.)
• Responsible for site walk-throughs
• Aid center with patient rushes and be available to step in last minute to fill open shifts/call outs without the use of Premium pay.
• Assist with MOD duties such as during weekly leadership meetings, conference calls, leadership events, weekends, etc.
• Conduct performance review, assist in the training and assessment of team members assigned to the center.
• Participate in interviewing and provide feedback on new hire selection
• Process patient registration, which includes securing required paperwork and insurance documentation, and verification of insurance and patient eligibility.
• Process co-pays and schedule patient appointments for assigned center.
• Cook up provider referrals to assigned Specialist.
• Answer patient questions regarding their care and keep them informed of their status.
• Inform technical staff of patient flow.
• Prepare patients for examination, which includes conducting interviews to verify patient information, record medical history; confirm purpose of visit; Perform preliminary physical test (blood pressure, weight, temperature, etc.) for vital signs and escalate critical cases to provider as needed.
• Conduct point of care testing as needed (i.e., flu, strep, urinalysis, ECG, HCG); and provide patient information to provider.
• Responsible for stocking supplies and maintenance of exam rooms, front desk, and reception area; ensure providers have medical supplies needed.
• Responsible for completing order sheets to maintain supply inventory levels; regularly check expiration dates on supplies.
• Responsible for maintenance of medical records and scanning charts to patient files.
• Answer phone calls, collect and sort daily incoming and outgoing postal correspondence
• Ensure reception is well maintained
• Perform opening and closing duties, which includes cashing out, end-of-day communication, and securing the building.
• Follow operating instructions to perform and document daily controls and calibration of equipment; maintain Quality Assurance/Quality Control logs for equipment troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.
• Partner with Market PBP (people business partner) to issue DANs/PIPs in accordance to our policies
• Aid Market Specialist with call out management if needed