Team Leader

Job Overview

Responsibilities

• Lead a team in the successful support of the community management team and clients.
• Hire, train, and manage direct reports.
• Attend and lead team meetings and company events.
• Onboard new hires and review their work product.
• Evaluate and support high and struggling performers.
• Manage workload and prioritize tasks.
• Communicate with homeowners, vendors, and residents.
• Prepare chargebacks, package inter-office mail, and coordinate meetings.
• Support regional office leadership with administrative tasks.
• Stay informed on industry trends and laws.

Qualifications

• High School Diploma; College Degree preferred.
• Excellent customer service background/skills.
• Maintain confidentiality.
• Professional representative of FirstService Residential.
• Excellent communication skills: written, verbal, and listening.
• Collaborative decision-making, relationship building, and problem-solving skills.
• Organizational and time management abilities.
• High level of attention to detail.
• Intermediate to Advanced knowledge of Microsoft Applications, particularly Word, Outlook, Excel, and PowerPoint; ADP Vantage a plus.
• Advanced knowledge of Connect, Jenark, ADRC, and AVID.

Skills

• High School Diploma; College Degree preferred.
• Excellent customer service background/skills.
• Maintain confidentiality.
• Professional representative of FirstService Residential.
• Excellent communication skills: written, verbal, and listening.
• Collaborative decision-making, relationship building, and problem-solving skills.
• Organizational and time management abilities.
• High level of attention to detail.
• Intermediate to Advanced knowledge of Microsoft Applications, particularly Word, Outlook, Excel, and PowerPoint; ADP Vantage a plus.
• Advanced knowledge of Connect, Jenark, ADRC, and AVID.

Physical Requirements and Working Environment

• Must be able to lift 25 lbs.
• Must be able to sit for extended periods of time.
• Must have finger dexterity for typing/using a keyboard.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, vendors, and our clients.

About Us

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development. Experience exceptional service with a fulfilling career in property management with FirstService Residential. To learn more about our company and culture, please visit www.fsresidential.com/california.

What We Offer

• Medical, dental, and vision plans (full time and those working 30+ hours).
• 401K match.
• Time off including vacation, sick, and company paid holidays.
• Pet insurance available.
• Verizon discount.
• Tuition reimbursement.
• Legal services.
• Free emotional wellbeing and daily life assistance support for all associates.
• Domestic partner coverage.
• Health savings account.
• Flexible spending account.

IT Local Support and Helpdesk Liaison

• Maintain an organized workspace according to company procedures.
• Stay abreast of current industry trends and laws.

Supervisory Responsibility

• Direct supervisory responsibility for all Assistant Community Managers and Onsite Assistant Community Managers within the assigned region.
• Affirm accurate timecard utilization, meal break compliance, and approve payroll within defined guidelines.
• Perform all onboarding, performance management, and professional development responsibilities for the team as defined.

Tools Used

• General office equipment.

Travel

• Must be able to travel to regional office for supervision duties.

Additional Information

• Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates.
• Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com.
• Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.